Member Experience Coordinator – London House & Events

Maslow's; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Refer-a-friend scheme

F&B onsite discount

Rewards and discounts platform

SmartTech scheme

CycleToWork scheme

On-shift meals

Local business discounts

Résumé du poste

Maslow’s Mortimer House is seeking a House Coordinator to ensure a warm, efficient reception for members, guests, and partners in our Fitzrovia location. You’ll be the front‑of‑house ambassador, guiding inquiries, coordinating onboarding, and communicating events and services across the house.

In this role you’ll maintain a hospitable atmosphere, manage the reception, and support the House Manager with admin tasks while liaising with IT and facilities to keep systems running smoothly.

Qualifications

• Experience in hospitality or reception roles.
• Strong communication and guest service skills.
• Ability to manage multiple tasks with attention to detail.

Responsabilités

• Greet and assist members and guests, ensuring a welcoming atmosphere.
• Manage reception desk and check-in, conveying brand tone.
• Coordinate member events and share information with teams.
• Liaise with IT and facilities to keep member systems running.
• Assist with onboarding of new members and respond to inquiries.
• Support House Manager and team with admin tasks.
• Distribute post and oversee meeting room bookings.

Connaissances

Hospitality

Reception management

Customer service

Communication

Organisation

Attention to detail

Description du poste

Maslow’s Mortimer House is seeking a House Coordinator to ensure a warm, efficient reception for members, guests, and partners in our Fitzrovia location. You’ll be the front‑of‑house ambassador, guiding inquiries, coordinating onboarding, and communicating events and services across the house.

In this role you’ll maintain a hospitable atmosphere, manage the reception, and support the House Manager with admin tasks while liaising with IT and facilities to keep systems running smoothly.