House Coordinator

Maslow's; Greater London; Sur place; GBP 22 000 - 28 000; Plein temps

Avantages offerts par ce poste

Refer-a-friend scheme

F&B onsite discount

Rewards and discounts platform

SmartTech scheme

CycleToWork scheme

On-shift meals

Local business discounts

Résumé du poste

Maslow’s Mortimer House is seeking a House Coordinator to ensure a warm, efficient reception for members, guests, and partners in our Fitzrovia location. You’ll be the front‑of‑house ambassador, guiding inquiries, coordinating onboarding, and communicating events and services across the house.

In this role you’ll maintain a hospitable atmosphere, manage the reception, and support the House Manager with admin tasks while liaising with IT and facilities to keep systems running smoothly.

Qualifications

• Experience in hospitality or reception roles.
• Strong communication and guest service skills.
• Ability to manage multiple tasks with attention to detail.

Responsabilités

• Greet and assist members and guests, ensuring a welcoming atmosphere.
• Manage reception desk and check-in, conveying brand tone.
• Coordinate member events and share information with teams.
• Liaise with IT and facilities to keep member systems running.
• Assist with onboarding of new members and respond to inquiries.
• Support House Manager and team with admin tasks.
• Distribute post and oversee meeting room bookings.

Connaissances

Hospitality

Reception management

Customer service

Communication

Organisation

Attention to detail

Description du poste

About Mortimer House

Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.

About Mortimer House

Set in a seven-storey Art Deco building in the heart of London’s Fitzrovia, Mortimer House brings beautifully designed work, social and wellbeing spaces together under one roof. With hospitality at its core, the House is a stimulating place for members to collaborate, create and unwind — as well as feel at home.

About Maslow’s

Maslow’s is a collection of thoughtfully designed members’ houses located in Fitzrovia, Soho and Kensington. Inspired by Maslow’s hierarchy of needs, these spaces cater to both professional ambition and personal fulfilment, offering private offices, shared workspaces, fitness studios, bespoke meeting rooms, rooftop bars, restaurants, and curated cultural events. Unlike traditional offices or impersonal coworking spaces, Maslow’s houses are warm, tactile, and energizing—designed for enhanced productivity in a familiar, relaxed setting. Maslow’s fosters connection, conversation, and restoration, ensuring members thrive in an environment where time feels well spent.

As a team, our values are Caring, Curious and Committed.

The Role

The role of the House Coordinator is to ensure a welcoming and memorable experience at Mortimer House is had by all members, guests, and client partnerships. You will ensure the reception experience runs smoothly and clear communication is delivered, as the primary gatekeeper and ambassador for the House.

Key Responsibilities

• Ensure a hospitable service is always delivered and that all members and guests are welcomed, known by name, checked in and their needs are met and held as the priority.
• Be the ambassador of knowledge on all member services and activities across Mortimer House.
• Regularly communicating with the House Manager any updates on all reception, Member queries, feedback, and housekeeping.
• Complete the new member onboarding process for all tiers of membership as communicated by membership team.
• Communicate to the Mortimer House team all relevant event information needed to deliver exceptional member experiences.
• Be knowledgeable on all aspects of House programmes and manage distribution and availability of printed copy around the House.
• Ensure all checklists are completed and signed off, daily, weekly, and monthly.
• Ensuring the reception desk is clutter free and an engaging space to welcome people.
• Manage the atmosphere, music, scent, and heating for reception and workspaces.
• Ensure all member systems always work seamlessly, and liaising with our IT providers.
• Ensure members have access to information of services, promotions, and events across both Maslow’s houses.
• Management of all refreshments, technology, atmosphere, and coordination for internal and external meeting room bookings.
• Ensure the reception inbox, landline and mobile communication is monitored in a timely and professional manner and in line with our brand tone of voice.
• Distribute member post correctly and in a timely manner.
• Be the point of contact for all external contractors, logging arrival and departure times.
• Ensure the Function sheets are distributed by the events team to the specific departments.
• To carry out any other duties that may be required by the House Manager and General Manager.
• Build a strong relationship with management and HODs to allow support in administration.

Benefits

• £450 Gross Refer-a-friend scheme (unlimited referrals!)
• 50% discount on F&B onsite
• Reward and discounts platform
• SmartTech and CycleToWork schemes
• Access to delicious on shift meals
• Great and fun local business partnership discounts
• Please note that we do not have a Skilled Worker Sponsor License.