Member Experience & VIP Relations Lead

Soho House & Co.; Banbury; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Private Health and Dental Care

Life Assurance

Day off on your birthday

Staff Room Rate; Any Bedroom, AnyHouse

Job summary

Soho House & Co. is seeking a proactive Member Relations Manager to ensure end-to-end guest experiences within our Houses. You will plan, welcome, and engage with members and guests, coordinating across departments to maximise value and satisfaction during every visit.

In this role, you will be on the floor as a primary presence, manage real-time member recognition, and support both F&B and Club Reception. The position emphasises a warm, professional, and fun approach while delivering consistent

Qualifications

• Minimum of 2+ years’ experience in similar capacity.
• Thrive in fast-paced, high-volume environments and maintain calm under pressure.
• A highly social, outgoing individual who values personal interactions.
• Organised and efficient, capable of managing many moving parts at once.
• Strong communication skills and ability to work across teams.
• Someone who can take the initiative and feels passionately about Soho House and its members.

Responsibilities

• Have a strong member facing presence on the floor to support all departments, rotating themselves around the House on an hourly basis, taking time in each area to check on and speak to members in person.
• Oversee and ensure the successful implementation of Member Recognition, allowing in person, real time follow through with check in flags from Reception through to Open Table and members seated in restaurants.
• On the floor, support F&B and Club Reception to touch tables, collect member feedback on service, food, atmosphere and satisfaction.
• Ensure there is a major focus on member bedroom experience / relationships daily, ensuring arrivals are checked for special arrivals, requests, and welcome notes are written daily.
• Handle pre check of all PWK/VIP/FHM rooms and they are ready for arrival.
• Arranging amenities for hotel guests as requested and making yourself available as the key contact.

Job description

Soho House & Co. is seeking a proactive Member Relations Manager to ensure end-to-end guest experiences within our Houses. You will plan, welcome, and engage with members and guests, coordinating across departments to maximise value and satisfaction during every visit.

In this role, you will be on the floor as a primary presence, manage real-time member recognition, and support both F&B and Club Reception. The position emphasises a warm, professional, and fun approach while delivering consistent