Guest Experience & Front Desk Coordinator

ST James Facilities; City Of London; On-site; GBP 27,000 - 36,000; Full time

Job summary

ST James Facilities in the City of London is seeking a Front of House Coordinator to warmly welcome occupiers, visitors and clients, while coordinating with cleaners, facilities and security to keep the reception and surrounding areas in top condition. You will manage calls, greet guests, and act as a central point of contact for the building.

The role involves organising events, maintaining the FOH data and procedures, reporting, and ensuring a professional, proactive service with adherence to

Qualifications

• Previous experience in delivering exceptional customer service essential.
• Excellent command of the English language, both verbal and written.
• Experience of using Microsoft Office, PowerPoint and Excel essential.
• Exceptional interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
• Excellent punctuality, outgoing and a can do/proactive attitude.
• Fire warden, first aid and IOSH may be required for this position, or happy to be trained to obtain.

Responsibilities

• Take full ownership and accountability of the reception and all associated areas, liaising with cleaners, facilities, security and other departments as deemed necessary.
• Ensure the St James folder, manual, occupiers procedures, phone database are up to date. Delivering of monthly reports and appropriate FOH data as and when required.
• First point of contact for all guests, visitors, occupiers and clients to the building, Dealing with all questions and queries.
• Meet and greet of all guests and visitors into the building and providing them with exceptional service.
• Receive/answer calls promptly and efficiently, identifying callers’ requirements and transferring calls as appropriate.
• Organising events through the year and maintaining amenities management / stock levels.
• Manage difficult calls and/or distressed callers in a calm and professional manner.
• Report accidents or incidents where appropriate.
• Create and lead on the events calendar, pop ups and freebie Fridays for the building.
• Ensure the reception area is kept organised, clean and tidy at all times.

Skills

Customer service

English language

Microsoft Office

Interpersonal skills

Punctuality

Fire warden

First aid

IOSH

Organizational skills

Budget management

Event planning

Tools

PowerPoint

Excel

Microsoft Office

Job description

ST James Facilities in the City of London is seeking a Front of House Coordinator to warmly welcome occupiers, visitors and clients, while coordinating with cleaners, facilities and security to keep the reception and surrounding areas in top condition. You will manage calls, greet guests, and act as a central point of contact for the building.

The role involves organising events, maintaining the FOH data and procedures, reporting, and ensuring a professional, proactive service with adherence to