Member Experience Concierge

Global Sports Jobs Limited; Narborough; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Free membership

50% discount on food & drinks

Discounts on swimming

Discounts on tennis lessons

Personal training discounts

Career advancement opportunities

Job summary

Global Sports Jobs Limited is seeking a friendly receptionist to welcome members and manage inquiries and bookings in person and by phone.

You will keep the reception area neat and aligned with brand standards, working with a team of ambassadors to deliver a premium member experience.

Experience in customer service and strong communication are essential; the role offers on-site work, staff discounts, and opportunities for career progression.

Qualifications

• Passion for delivering excellent customer service.
• Team player with strong communication and collaboration skills.
• Ability to work effectively in a fast-paced environment.

Responsibilities

• Welcome members and provide a premium experience.
• Manage member queries and bookings face to face and by telephone.
• Keep the reception area clean, tidy and presented to brand standards.

Skills

Customer service passion

Team player

Strong communication

Fast-paced environment

Job description

Global Sports Jobs Limited is seeking a friendly receptionist to welcome members and manage inquiries and bookings in person and by phone.

You will keep the reception area neat and aligned with brand standards, working with a team of ambassadors to deliver a premium member experience.

Experience in customer service and strong communication are essential; the role offers on-site work, staff discounts, and opportunities for career progression.