Receptionist

Global Sports Jobs Limited; Cambridge; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Free club membership

50% discount on food

Discounts on swimming

Career development

Pay-on-demand via Wagestream

Benefits suite access

Job summary

Global Sports Jobs Limited in Cambridge is seeking a welcoming receptionist to provide a premium member experience. You will handle queries and bookings in person and over the phone, while keeping the reception area clean and aligned with brand standards.

As a member of a team described as ambassadors of the business, you will contribute to a thriving, inclusive culture and support ongoing customer service excellence. Career development opportunities and benefits are available.

Qualifications

• Strong customer service mindset.
• Clear and effective communication with members.
• Able to collaborate with a team in a fast-paced setting.
• Comfortable working in a front-desk environment.

Responsibilities

• Welcome members and provide a premium experience.
• Manage member queries and bookings face to face.
• Manage member queries and bookings by telephone.
• Keep the reception area clean and tidy.
• Present the reception area to brand standards.

Skills

Customer service

Communication skills

Teamwork

Adaptability

Job description

About the Role

This role welcomes members and provides a premium experience by managing their queries and bookings both face to face and by telephone. It also involves keeping the reception area clean, tidy, and presented to brand standards. The role sits within a team whose members are described as the ambassadors of the business and the heart of what the company does.

Key Responsibilities

• Welcome members and provide a premium experience.


• Manage member queries and bookings face to face.


• Manage member queries and bookings by telephone.


• Keep the reception area clean and tidy.


• Present the reception area to brand standards.

Required Experience & Qualifications

• Passion for customer service.


• Strong communication and collaboration skills.


• Ability to work as part of a team.


• Ability to work in a fast-paced environment.

Benefits & Perks

• Free club membership for the employee and their family.


• 50% discount on food and drinks.


• Discounts on swimming, tennis lessons, and personal training.


• Opportunities for career advancement through internal training and development.


• Access to the Wagestream app, which allows pay on demand.


• Access to a benefits suite.

About the Company

We are Europe’s leading premium health and wellness group, and our team members are the ambassadors of our business and the heart of what we do. We aim to create a thriving and inclusive culture, and together we are more than a Club.