Member Experience Receptionist

The Club Company; Warwick; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Health club access

Bonus holiday days

Wedding Day off

Birthday Day off

Volunteer Day

Discounted meals

Uniform provided

Job summary

The Club Company is seeking a friendly Receptionist to greet members and guests and maintain a welcoming reception area. You will answer calls, register members, manage sign-ins, and support the administrative team with appointments and services.

You will handle payments, resolve guest issues, and ensure health and safety policies are followed. A GCSE qualification and service experience are preferred; hours include evenings and weekends across a 7-day operation.

Qualifications

• GCSE qualification.
• Previous experience in service-oriented position desirable.

Responsibilities

• Answer incoming calls and direct them to the appropriate team members.
• Take messages as needed and assist with member registrations.
• Schedule appointments for the administrative team and arrange special services for members and guests.
• Handle payments and charges for services; address customer complaints.
• Ensure health and safety policies are followed and contribute to front of house operations.

Job description

The Club Company is seeking a friendly Receptionist to greet members and guests and maintain a welcoming reception area. You will answer calls, register members, manage sign-ins, and support the administrative team with appointments and services.

You will handle payments, resolve guest issues, and ensure health and safety policies are followed. A GCSE qualification and service experience are preferred; hours include evenings and weekends across a 7-day operation.