Member Experience & Community Events Lead

2-Work; Accrington; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Career growth

Training & development

Team events

Birthday off

Bonus & commission

Supportive leadership

Community engagement

Job summary

2-Work in Accrington is opening a brand-new location and seeks a Community Coordinator to join the team. You will handle front-of-house service, member onboarding, bookings, and community events to deliver an excellent member experience.

Under the guidance of the Community Leader, you will help maintain a welcoming, professional workspace and support daily operations and member retention through exceptional service.

Qualifications

• Minimum of 5 GCSEs (inc. English & Maths) at grade 4 or above.
• Absolute commitment to high ethics, integrity & honesty.
• Proficient in Microsoft suite of products.

Responsibilities

• Act as the first point of contact for members, guests, and enquiries.
• Provide a professional and friendly reception service.
• Manage visitor check-ins and member requests.
• Support onboarding of new members.
• Handle bookings for meeting rooms, desks, and facilities.
• Assist in organising community events and networking activities.
• Assist the Community Leader with daily administrative tasks
• Manage office supplies and inventory
• Respond to membership enquiries.
• Support member retention through relationship management and service excellence.
• Accurate accounting of monthly Membership revenue.
• Supports the Leader with the performance & profitability of the business through increased revenue & cost control.
• Ensures the highest standards, to include hygiene & cleanliness.
• Adhere to periodic H&S inspections.
• Help resolve maintenance issues, correct use of approved suppliers and a timely resolution.
• Reported & identified hazards are actioned.
• And more...

Skills

Ethics & integrity

Reception & customer service

Education

GCSEs (English & Maths) - min 5

Tools

Microsoft Office

Job description

2-Work in Accrington is opening a brand-new location and seeks a Community Coordinator to join the team. You will handle front-of-house service, member onboarding, bookings, and community events to deliver an excellent member experience.

Under the guidance of the Community Leader, you will help maintain a welcoming, professional workspace and support daily operations and member retention through exceptional service.