Community Leader

2-Work; Accrington; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Quarterly bonus & commission

Career growth opportunities

Training & development

Job summary

2-Work is opening its first North West location in Accrington and seeks a Community Leader to deliver exceptional member experiences across hospitality, operations and community engagement. You will help attract and secure memberships, manage referrals, and drive occupancy and revenue targets.

As a full-time, on-site role, you’ll welcome members, support operations, coordinate events, and actively promote attendance while building a thriving business community.

Qualifications

• Experience in serviced, sales or hospitality industry.
• Service oriented with sales and commercial experience in property/facilities.
• Proven leadership in hospitality environments.
• Ability to motivate teams to high performance.
• Strong ethics, integrity and honesty.
• Experience with P&L and accounting systems is advantageous.
• Proficient in Microsoft Office products.

Responsibilities

• Act as the primary contact for members and visitors with a warm, professional welcome.
• Formulate a sales strategy with Property Consultants.
• Generate Membership referrals and manage voids, guiding inquiries to conversion.
• Plan and host community events, networking sessions and engagement initiatives.
• Onboard new members to ensure a smooth start.
• Handle member queries and resolve issues promptly and professionally.
• Support day-to-day operations and hospitality services in the workspace.
• Engage with external and internal events and promote attendance with Members.
• Assist with workspace tours for prospective members.
• Support member retention through relationship management and service excellence.
• Identify opportunities to promote additional services and memberships.
• Take ownership of monthly Membership revenue accounting.
• Assist with budgets and KPI tracking with BDE support.
• Maintain high hygiene and cleanliness standards.
• Adhere to periodic Health & Safety inspections.

Skills

Hospitality experience

Sales experience

Customer service

Leadership

Team management

Ethics and integrity

Financials (P&L)

Microsoft Office

Tools

Microsoft Office Suite

Job description

We are looking for a Community Leader to join our growing team at 2-Work for our brand new location opening later this year in Accrington.

The Community Leader is responsible for delivering an exceptional member experience within the Flexspace environment. This role blends hospitality, operations, and community engagement to create a welcoming, productive, and well-connected workplace for members. This role is also responsible for attracting & consultatively securing & retaining Members, achieving occupancy & revenue targets.

This is a full-time, on-site role where you will play a key part in enhancing the member experience, supporting operations, and helping build a thriving business community.

About 2-Work

2-Work is a growing provider of flexible workspace, with five locations across Leeds and Wakefield. As part of our continued expansion, we are now opening our first North West location in Accrington.

We create a collaborative, community-driven workspace for start ups and established businesses alike, focusing on:

• Community & Collaboration – A workspace designed for networking and professional engagement.
• Work/Life Balance – A culture that supports well-being and productivity.
• Employee Growth – We invest in our people and offer exciting career opportunities.

As a Community Leader, you will:

• Act as the primary point of contact for members and visitors, providing a warm and professional welcome.
• Formulate a sales strategy alongside the Property Consultants
• Proactively generating Membership referrals & managing void suites, manipulating a pipeline of enquiries through to conversion.
• Plan and host community events, networking sessions, and engagement initiatives.
• Support new members onboarding to ensure a smooth and positive start.
• Handle member queries and resolve issues promptly and professionally.
• Support the day-to-day running of the workspace, including hospitality services.
• Engagement & active participation with external & internal events, actively promoting attendance and working in cohesion with Members.
• Assist with workspace tours for prospective members.
• Support member retention through relationship management and service excellence.
• Identify opportunities to promote additional services and memberships.
• Takes ownership of accurate accounting of monthly Membership revenue
• Alongside BDE supports the performance & profitability of the business through control of budgets & business plan KPI’s.
• Ensures the highest standards, to include hygiene & cleanliness.
• Adhere to & effectively execute periodic H&S inspections.
• And more...

What We’re Looking For:

• Ideally experienced within serviced, sales or hospitality industry.
• Proven service orientated, sales and commercial experience within a property and/or facilities environment.
• Demonstrate effective management & leadership experience in a hospitality environment.
• Ability to manage and motivate teams to consistently deliver high performance.
• Absolute commitment to high ethics, integrity & honesty.
• Demonstrated ability to work with financials, including P&L reports and accounting systems.
• Proficient in Microsoft suite of products

Why Join 2-Work?

• Career Growth – We are expanding, and we want you to grow with us.
• Training & Development – Receive expert training and ongoing support.
• Team Events – We work hard and celebrate success together.
• Special Perks – Enjoy your birthday off
• Bonus & Commission – Quarterly bonus structure and commission opportunities.
• Supportive Leadership – We value your input and work together to achieve great things.
• Community Engagement – Be part of a vibrant workspace and networking hub.

Ready to take the next step in your career?