Community Associate

SearchWorks; Manchester; On-site; GBP 21,000 - 27,000; Full time

Job summary

SearchWorks is recruiting for a Community Associate in Manchester and the North of England. You will ensure a warm, smooth guest experience, manage reception, support onboarding, and coordinate events. You’ll engage partners and handle space bookings, contributing to overall service standards and a welcoming, inclusive atmosphere.

The role is highly customer-facing, requiring organisation, calmness under pressure and proactive problem-solving to keep daily operations running smoothly.

Qualifications

• Experience in hospitality, coworking, workspace or events is preferred.
• Able to communicate clearly with members, guests and suppliers.
• Proactive and detail-oriented with a customer-first mindset.

Responsibilities

• Own the member and guest experience across the building.
• Manage reception and act as the first point of contact.
• Support member onboarding, access and office requirements.
• Plan and deliver engaging member events.
• Build relationships with local partners and suppliers.
• Handle meeting room and external booking enquiries.
• Support office set-ups and workspace changes.
• Help maintain high building and service standards.
• Identify ways to improve the member experience and day-to-day operations.

Skills

Customer-focused

Organised

Communication

Multitasking

Hospitality experience

Job description

We’re currently recruiting for a Community Associate to join a growing, people-focused workspace environment across Manchester and the wider North of England. This is a highly customer‑facing role for someone who enjoys creating great experiences, building relationships and keeping things running smoothly behind the scenes.

What you’ll be doing:

• Own the member and guest experience across the building
• Manage reception and act as the first point of contact
• Support member onboarding, access and office requirements
• Plan and deliver engaging member events
• Build relationships with local partners and suppliers
• Handle meeting room and external booking enquiries
• Support office set‑ups and workspace changes
• Help maintain high building and service standards
• Identify ways to improve the member experience and day‑to‑day operations

We’re looking for someone who is:

• Naturally personable and customer-focused
• Organised and calm under pressure
• Confident communicating with members, guests and suppliers
• Proactive, hands‑on and detail-oriented
• Comfortable juggling multiple priorities
• Passionate about creating welcoming and inclusive spaces
• Previous experience in hospitality, customer service, coworking, workspace, events, reception, community or office operations would be highly relevant.