Community & Membership Growth Lead

2-Work; Accrington; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Birthday off

Quarterly bonus & commission

Career growth opportunities

Training & development

Job summary

2-Work is opening its first North West location in Accrington and seeks a Community Leader to deliver exceptional member experiences across hospitality, operations and community engagement. You will help attract and secure memberships, manage referrals, and drive occupancy and revenue targets.

As a full-time, on-site role, you’ll welcome members, support operations, coordinate events, and actively promote attendance while building a thriving business community.

Qualifications

• Experience in serviced, sales or hospitality industry.
• Service oriented with sales and commercial experience in property/facilities.
• Proven leadership in hospitality environments.
• Ability to motivate teams to high performance.
• Strong ethics, integrity and honesty.
• Experience with P&L and accounting systems is advantageous.
• Proficient in Microsoft Office products.

Responsibilities

• Act as the primary contact for members and visitors with a warm, professional welcome.
• Formulate a sales strategy with Property Consultants.
• Generate Membership referrals and manage voids, guiding inquiries to conversion.
• Plan and host community events, networking sessions and engagement initiatives.
• Onboard new members to ensure a smooth start.
• Handle member queries and resolve issues promptly and professionally.
• Support day-to-day operations and hospitality services in the workspace.
• Engage with external and internal events and promote attendance with Members.
• Assist with workspace tours for prospective members.
• Support member retention through relationship management and service excellence.
• Identify opportunities to promote additional services and memberships.
• Take ownership of monthly Membership revenue accounting.
• Assist with budgets and KPI tracking with BDE support.
• Maintain high hygiene and cleanliness standards.
• Adhere to periodic Health & Safety inspections.

Skills

Hospitality experience

Sales experience

Customer service

Leadership

Team management

Ethics and integrity

Financials (P&L)

Microsoft Office

Tools

Microsoft Office Suite

Job description

2-Work is opening its first North West location in Accrington and seeks a Community Leader to deliver exceptional member experiences across hospitality, operations and community engagement. You will help attract and secure memberships, manage referrals, and drive occupancy and revenue targets.

As a full-time, on-site role, you’ll welcome members, support operations, coordinate events, and actively promote attendance while building a thriving business community.