Member Experience Coordinator

Runway East; Kemp Town Estate; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Private health & dental

Gym discounts

Bike2Work scheme

Birthday day off

Birthday off

Job summary

Runway East is seeking a hands‑on Community Associate to blend hospitality with everyday operations. You’ll move around the building, foster strong member relationships, handle helpdesk tasks, and help maintain clean, well‑run spaces.

The role involves events, floor rounds, and collaboration with teams across sites, including Brighton, London, and Bath. You’ll thrive if you enjoy problem solving, working with startups and senior leaders, and keeping high standards in a busy, people‑facing

Qualifications

• Experience in hospitality, front of house or high‑touch customer service is required.
• Ability to build real relationships with members and stakeholders.
• Hands‑on, proactive approach with strong problem‑solving skills.

Responsibilities

• ~20% Member interactions: floor rounds, reception, events.
• ~20% Admin: managing helpdesk, member comms, day-to-day coordination.
• ~50% Site checks, cleaning & maintenance of kitchens and spaces.
• ~10% Events: deliver member initiatives with budget in place.
• Be the go‑to person for members and coordinate with teams when issues arise.

Skills

Hospitality experience

Front of house

High‑touch customer service

People skills

Job description

Runway East is seeking a hands‑on Community Associate to blend hospitality with everyday operations. You’ll move around the building, foster strong member relationships, handle helpdesk tasks, and help maintain clean, well‑run spaces.

The role involves events, floor rounds, and collaboration with teams across sites, including Brighton, London, and Bath. You’ll thrive if you enjoy problem solving, working with startups and senior leaders, and keeping high standards in a busy, people‑facing