Member Communications & Experience Lead

Universities Superannuation Scheme (Ltd); Liverpool; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave package

Health and wellbeing services

Learning and development opportunities

Cycle to Work Scheme

Job summary

A leading pension scheme organization in Liverpool is seeking a Member Communications Specialist to enhance member engagement through clear and simple communications. The successful candidate will work closely with a dynamic team to develop multichannel content and support employers in understanding the pension scheme. This role offers opportunities for personal development within a supportive, flexible work environment focused on a diverse and inclusive culture.

Qualifications

• Proven experience in a communications role.
• Ability to convert complex information into easily understandable content.
• Experience working on long-term projects.

Responsibilities

• Create content for communication touchpoints.
• Monitor the effectiveness of communication and suggest improvements.
• Establish effective internal and external stakeholder relationships.

Skills

Excellent communications skills

Experience with email software

Accuracy and attention to detail

Digital member/customer/user experience

Education

Educated to degree level or relevant experience

Job description

A leading pension scheme organization in Liverpool is seeking a Member Communications Specialist to enhance member engagement through clear and simple communications. The successful candidate will work closely with a dynamic team to develop multichannel content and support employers in understanding the pension scheme. This role offers opportunities for personal development within a supportive, flexible work environment focused on a diverse and inclusive culture.