Communications & Engagement Manager

TPT Retirement Solutions Limited; Leeds; On-site; GBP 55,000 - 75,000; Full time

Job summary

TPT Retirement Solutions is seeking a Communications & Engagement Manager to lead insightful, outcomes-focused communications for members and employers. You will own communications plans, guide a team of Executives, and partner with marketing, CRM, and data colleagues to improve engagement and customer outcomes.

The role focuses on developing clear, accessible communications aligned to strategic priorities, measuring impact with KPIs, and ensuring regulatory compliance across campaigns to

Qualifications

• Significant experience planning and delivering multi-channel communications or marketing campaigns.
• Strong experience and knowledge of customer lifecycle communications, segmentation and engagement strategies.
• Ability to translate business objectives into clear communications strategies and plans.
• Experience measuring campaign performance and using insight to drive improvements.
• Strong stakeholder management and collaboration skills, with experience of managing a team.
• Experience leading, coaching and developing people.
• Excellent written communication skills, with the ability to make complex topics easy to understand.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience within pensions, financial services or another regulated environment is desirable.
• Understanding regulatory communications, including Consumer Duty, is desirable.
• Experience using behavioral insight to influence customer engagement and outcomes.

Responsibilities

• Developing and delivering communications plans that support business priorities and customer engagement.
• Leading multi-channel communication campaigns from planning through to delivery and evaluation.
• Using data, insight and testing to improve engagement and communications performance.
• Defining, tracking and reporting on communication KPIs and outcomes.
• Working collaboratively with internal stakeholders to align communications with wider business activity.
• Ensuring communications are clear, accessible, compliant and tailored to audience needs.
• Applying behavioral thinking and engagement techniques to encourage positive customer actions.
• Leading, coaching and developing a team, creating a culture of accountability, collaboration and continuous improvement.
• Ensuring communication meets regulatory requirements and industry best practice.

Skills

Multi-channel communications

Campaign planning

Lifecycle communications

Stakeholder management

Team leadership

Written communication

Regulatory compliance

Behavioral insight

Project management

Prioritisation

Collaboration

Job description

At TPT Retirement Solutions, we’re transforming how we communicate with members and employers. We’re looking for a Communications & Engagement Manager to lead the delivery of impactful, insight-led communications that help people make informed decisions about their financial future while supporting our wider business goals.

As Communications & Engagement Manager, you’ll own and deliver communications plans for both members and employer audiences, ensuring activity is aligned to strategic priorities and delivers measurable outcomes.

You’ll lead and develop a team of Communications Executives, helping move communications from a delivery-focused function to one driven by insight, performance and engagement – all with the aim of improving member outcomes and helping members to retire with confidence. Working closely with colleagues across marketing, CRM, digital, data and the wider business, you’ll ensure communications are clear, accessible, effective and customer focused.

Key Responsibilities:

• Developing and delivering communications plans that support business priorities and customer engagement.
• Leading multi-channel communication campaigns from planning through to delivery and evaluation.
• Using data, insight and testing to improve engagement and communications performance.
• Defining, tracking and reporting on communication KPIs and outcomes.
• Working collaboratively with internal stakeholders to align communications with wider business activity.
• Ensuring communications are clear, accessible, compliant and tailored to audience needs.
• Applying behavioral thinking and engagement techniques to encourage positive customer actions.
• Leading, coaching and developing a team, creating a culture of accountability, collaboration and continuous improvement.
• Ensuring communication meets regulatory requirements and industry best practice.

Skills, Experience & Qualifications

• Significant experience planning and delivering multi-channel communications or marketing campaigns.
• Strong experience and knowledge of customer lifecycle communications, segmentation and engagement strategies.
• Ability to translate business objectives into clear communications strategies and plans.
• Experience measuring campaign performance and using insight to drive improvements.Strong stakeholder management and collaboration skills, with experience of managing a team.
• Experience leading, coaching and developing people.
• Excellent written communication skills, with the ability to make complex topics easy to understand.
• Strong organisational skills and the ability to manage multiple priorities effectively.
• Experience within pensions, financial services or another regulated environment is desirable.
• Understanding regulatory communications, including Consumer Duty, is desirable.
• Experience using behavioral insight to influence customer engagement and outcomes.

The Company

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with 80 years’ experience of managing defined benefit and defined contribution pension schemes. It has £11.4 billion of assets under management (as at 30 September 2025) and 490,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.