Member Communications Specialist

Universities Superannuation Scheme (Ltd); Liverpool; Hybrid; GBP 40,000 - 50,000; Full time

Benefits offered by this job

Generous annual leave package

Health and wellbeing services

Learning and development opportunities

Cycle to Work Scheme

Job summary

A leading pension scheme organization in Liverpool is seeking a Member Communications Specialist to enhance member engagement through clear and simple communications. The successful candidate will work closely with a dynamic team to develop multichannel content and support employers in understanding the pension scheme. This role offers opportunities for personal development within a supportive, flexible work environment focused on a diverse and inclusive culture.

Qualifications

• Proven experience in a communications role.
• Ability to convert complex information into easily understandable content.
• Experience working on long-term projects.

Responsibilities

• Create content for communication touchpoints.
• Monitor the effectiveness of communication and suggest improvements.
• Establish effective internal and external stakeholder relationships.

Skills

Excellent communications skills

Experience with email software

Accuracy and attention to detail

Digital member/customer/user experience

Education

Educated to degree level or relevant experience

Job description

Business Area: Pensions Strategy and Proposition

Place of Work: Liverpool

Contract Type: Permanent

When you join USS, the size and scale of our pension scheme means you will have numerous opportunities to learn and develop your career. Given our size you'll have real autonomy and influence as you collaborate closely with a wide-ranging team of experts.

Our office is a vibrant place to work, and we offer flexibility of office/homeworking due to our hybrid model.

About the role

In your role as Member Communications Specialist, you will make a meaningful and valued contribution from the outset. This role will provide a great opportunity to empower members to engage confidently with their pension by providing communications that are simple, clear, and personalised, at key points through their journey. Support employers in understanding and administering the scheme so they can in turn support members.

You will be responsible for copy creation for communication touchpoints in accordance with project plans. Adhering to planning, briefs and refinements, with a focus on a holistic experience.

What you will be doing

As a trusted part of the Pensions Strategy and Proposition team you will:

• Work with the Senior Communication Specialists and Communications Managers to develop multichannel content in alignment with the High-Level Plan and project plans.
• Create content to support online member journeys, taking into consideration the holistic journey and accompanying touchpoints. Proof and manage copy ensuring accuracy of message and compliance with statutory (Legal) and regulatory (Compliance) requirements.
• Ensures the communications proposition is applied consistently across all channels and in line with the wider journey and segmentation requirements.
• Support the Senior Communications Specialist and Communications Managers by working alongside SMEs and DotDigital Account Manager to develop our email solution.
• Inputs into the strategic development of member communications across multichannel to create effective touchpoints.
• Monitors the effectiveness of communication, producing reports and commentary, suggesting improvements where appropriate.
• Acts as a custodian of the USS brand and style guidelines, ensuring consistent use across all platforms in terms of look, image, identity, and message.
• Controls the accuracy of content and ensures it is clear, engaging and reflects the organisation’s strategic objectives and brand pillars.
• Provides communications expertise, support, and advice on a wide range of projects; represents communications in internal task force projects and forums as required.
• Establishes and maintains effective internal and external stakeholder relationships at all levels.
• Tracks spend against budget for individual content projects, reporting up to the Senior Communication Specialists and Communications Managers where needed.

About you

We know that sometimes people can be put off applying for a job if they don't tick every box, if you're excited about working for us and have most of the skills or experience we're looking for, then please apply, regardless of whether you meet all the requirements outlined in this profile.

To be successful in the role you will have:

• Excellent communications skills
• Experience with email software (desirable)
• Experience working on long-term projects
• Digital member/customer/user experience (desirable)
• An understanding of segmentation in the context of communications
• Accuracy and attention to detail
• Able to manage own workload proactively within an agile working environment
• Able to convert complex information into easily understandable content
• Able to work in a manner that is consistent with the organisation’s ethos and values
• Pensions knowledge advantageous
• Wider financial services/product knowledge advantageous
• Educated to degree level or relevant experience

At USS, every individual contributes to building a secure financial future for our members and their families. We strive to create a work environment where everyone can thrive professionally while making a meaningful impact on the lives of others.

We're also committed to helping you build your career by providing opportunities for development. We put a focus on recognising and supporting each individual's unique career path, driving this forward with the support of an engaged and proactive management team. Here at USS, we want you to thrive in and out of work with a friendly team, flexible culture and excellent range of benefits!

How we will reward you

• Generous annual leave package
• Access to a high quality pension scheme provided through Universities Superannuation Scheme
• Supportive people policies (including enhanced occupational sickness pay and family friendly pay)
• Financial contributions towards your personal development to help you maintain your physical and mental wellbeing
• Access to a range of health and wellbeing services i.e., private healthcare, discounted gym membership
• Learning and development opportunities to develop your skills, knowledge and talent
• Employee Volunteer Day’s to support the communities where you work and live
• Cycle to Work Scheme

Our culture and values

Our people are what makes us different. We work together to create a diverse and inclusive culture that embraces individuality, where people are welcomed and feel comfortable in the knowledge that they can be themselves. Our purpose firmly states the importance of members, putting them ‘front and centre’ of what we do. This is embedded through our values:

• Integrity

About us

Universities Superannuation Scheme (USS) was established in 1974 as the principal pension scheme for universities and other higher education institutions in the UK. We work with around 330 employers to help build a secure financial future for almost 577,000 members and their families. We are one of the largest private defined benefit pension schemes in the UK, with total assets of around £76.8bn (at 31 March 2025). To find out more, please visit https://www.uss.co.uk

USSL is proud to be an equal opportunity employer. We strive to ensure our recruitment process is as flexible and inclusive as possible so we can attract diverse candidates and recruit the best talent. We want all candidates to perform at their best during the recruitment process, so if you need any reasonable adjustments or if there is anything we can do to help support you through your recruitment journey please let us know by contacting [e-mail].