Meetings & Events Porter: Guest Service & Setup

Dalata Hotel Group plc; Birmingham; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 / £60 Employee rate on rooms

30% Off Friends & Family rate

Extra annual leave day for every year

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Development opportunities through Dalā

Job summary

Dalata Hotel Group plc in Birmingham is seeking a proactive Meeting & Events Porter to deliver outstanding guest service across Meetings & Events and Food & Beverage areas. You will work closely with colleagues to meet standards, adapt to flexible hours, and actively promote hotel offerings.

Developing knowledge of SOPs and room setups will be part of your growth with us. We offer training through the Dalata Academy, opportunities for internal progression, and a supportive team culture.

Qualifications

• Experience in hospitality environments is essential.
• Customer service skills with a friendly, proactive approach.
• Strong command of English, both written and spoken.
• Able to work as part of a team and adapt to a fast-paced setting.
• Good organisational skills and attention to detail.

Responsibilities

• Provide exceptional guest service in Meetings & Events and F&B areas.
• Collaborate with team and adapt to varying working hours.
• Actively promote sales within the department and hotel.
• Maintain safe working practices in M&E areas and address hazards.
• Learn department SOPs, especially room setups.

Skills

Hospitality experience

Customer service

English language

Team player

Organisational skills

Job description

Dalata Hotel Group plc in Birmingham is seeking a proactive Meeting & Events Porter to deliver outstanding guest service across Meetings & Events and Food & Beverage areas. You will work closely with colleagues to meet standards, adapt to flexible hours, and actively promote hotel offerings.

Developing knowledge of SOPs and room setups will be part of your growth with us. We offer training through the Dalata Academy, opportunities for internal progression, and a supportive team culture.