Night Porter/Receptionist

Dalata Hotel Group plc; Leeds; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Free meals on duty

50% off F&B in all properties

Employee room rate (Dalata hotels)

Friends & Family rate 30% off

Additional annual leave days (AL)

Employee Assistance Programme

Cycle to Work/Transport schemes

Pension access

Dalata Academy development programmes

Staff appreciation and team-building

Job summary

Dalata Hotel Group plc is seeking a Night Receptionist/Porter to support guest services during night shifts. You will handle check-in/check-out, assist guests with luggage, and maintain cleanliness in lobby, back offices, and public areas, ensuring a safe environment according to hotel procedures.

This role emphasizes strong customer service, teamwork, and the ability to work in a busy hotel setting while contributing to the overall guest experience and hotel operations.

Qualifications

• Experience in working with customers.
• Good spoken English.
• Strong organizational skills.
• Able to work in a busy environment.
• Be a good team player.

Responsibilities

• Check in and out hotel guests as required, assist with luggage/porterage.
• Clean the lobby, back office, stairways, restaurant and bar areas, and meeting rooms as directed.
• Maintain a clean front entrance and exterior areas, including waste removal.
• Understand and apply the hotel's fire procedures for guest and staff safety.
• Set up meeting rooms as required.

Skills

Customer service

English fluency

Organizational skills

Team player

Able to work nights

Job description

Night Receptionist/Porter -

Benefit from Dalata Academy programmes, courses and learning tools that equip you with essential skills and knowledge while also providing exposure to senior team members who can mentor you along the way.

We are committed to promoting from within, so your dedication can lead to exciting internal opportunities. If you are ready to enhance your career and make an impact in a supportive environment, join us at Dalata Hotel Group!

Benefits

• Free employee meals on duty
• 50% Off F&B in all properties
• €/£60 employee rate on rooms for all Dalata-owned hotels
• 30% off the Friends & Family rate
• Extra AL day for every year worked (5 days to a maximum of 5 days)
• Employee Assistance Programme.
• Cycle to Work Scheme/Transport Schemes
• Pension access (Ask your HR Manager for local pension information)
• Development Opportunities through our Dalata Academy- support your career journey
• Staff Appreciation Initiatives, fun team-building activities and regular charity events

Your Job:

• Check in and out hotel guests as required, as well as assist with guest requests in relation to luggage/porterage.
• Responsible for the cleaning of areas in the hotel, including but not restricted to the lobby, back office, stairways, restaurant and bar floor, public and staff areas and the meeting room floor.
• Responsible for cleaning other areas as directed by the manager on duty and also as per the nightly checklist, which may include the set-up of function rooms, the breakfast area, etc.
• Responsibility for the front entrance and outside of the hotel and ensuring that it is clean and tidy at all times. This includes emptying bins, picking up rubbish etc.
• To have a full understanding of the hotels’ fire procedures to ensure the safety of all staff and guests at all times.
• Responsibility for setting up meeting rooms.

What You’ll Need:

• Experience in working with customers
• Good spoken English
• Strong organizational skills
• Able to work in a busy environment
• Be a good team player

About Us

Dalata Hotel Group – We bring theheartof hospitalityto every hotel we own and operate. We see our growth and expansion plans as a way of spreading our unique way of caring for our guests further around the world, bringing better experiences to more people. Currently, the Dalata difference can be felt at each of our hotels in Ireland, the UK, Germany & the Netherlands, and we’ll keep expanding this further, focusing on key UK cities, Dublin and Continental Europe.

Helping our people to grow and develop their careers is vitally important to us and is one of our highest priorities. We have many exciting and unique internal development programmes, each crafted to make sure our employees get the learning they need to be able to take the next step in their careers.

Dalata Hotel Group is an Inclusive Employer. We actively encourage people from all backgrounds and abilities to apply to be part of our team. However, we understand everyone's needs are different; therefore, if you require any accommodations with this application process, please highlight your needs when you are completing your application process.