Meeting and Events Assistant

Manor Hotel Meriden; Exhall; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive room rates

Career development

Job summary

Manor Hotel Meriden is seeking a Meeting & Events Assistant who brings talent and passion to deliver exceptional customer service, ensuring standards and specifications are met for every event. Within the Meeting & Events team you will help maximise sales opportunities and support high-quality service to guests.

You will be fully conversant with meeting and events room setup, mise-en-place, and ensure function rooms are prepared to customer requirements, contributing to a memorable guest

Qualifications

• Excellent customer service and a positive, can-do attitude.
• Ability to anticipate guests’ needs and provide timely solutions.
• Experience in food and beverage service and mise-en-place.
• Knowledge of meeting and events room setup and brand standards.

Responsibilities

• Anticipate guest's needs, respond promptly, and create solutions to issues.
• Serve food and drinks, ensuring requests are answered promptly and courteously.
• Understand responsibilities and ensure everything runs in line with brand specification.
• Be fully conversant with the setup of meeting and events rooms and perform mise-en-place before, during, and after service.
• Ensure function rooms are prepared to customer requirements and maintained to show-round standards.
• Know the event/menu details and assist with room setup and wine lists.
• Collect and serve refreshments according to procedures and standards.
• Communicate and work effectively within a team to leave guests keen to return.
• Service meeting and event rooms to the required standards.

Skills

Guest service

Upselling

Teamwork

Food & beverage service

Tools

POS system

Job description

To be a Meeting & Events Assistant, we want to see talentand passionso that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

Key Tasks will involve:

• Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.
• Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
• Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
• Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
• Ensure that function rooms are prepared in line with customer's requirements.
• Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
• Attain a working knowledge of the event/function taking place, together with the menu and wine list.
• Collect food and beverages; serve to guests according to establishment procedures and standards.
• Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
• Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
• Service meeting and event rooms to the required standards.

More importantly, you must enjoy what you do!have a great personality, be confident,and have a'can do attitude'.

In return we offer:

• Competitive room rates at our other hotels nationwide
• Ongoing career development - apprenticeships, internal training and more