Meeting and Events Assistant

Manor Hotel Meriden; Meriden; Remote; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive room rates nationwide

Career development & internal training

Job summary

Manor Hotel Meriden is seeking a Meeting & Events Assistant to deliver exceptional customer service within the Meetings & Events team. You will help maximise sales opportunities, support event set-up, and ensure all rooms and services align with brand standards.

A strong, positive attitude and product knowledge will be essential to delight guests and drive revenue. You will work closely with colleagues to ensure smooth operations and a memorable experience for every event, with attention to

Qualifications

• Exceptional customer service skills evidenced by guest interactions.
• Professional attitude with knowledge of hotel products and services.
• Ability to upsell and maximise sales opportunities.

Responsibilities

• Anticipate guests' needs and respond promptly with solutions.
• Serve food and drinks in a timely and friendly manner.
• Ensure service aligns with brand standards and department responsibilities.
• Be familiar with meeting and events room setups and mise-en-place before, during, and after service.
• Prepare function rooms per customer requirements and hotel standards.
• Maintain event spaces to show-round standards.
• Acquire knowledge of event details, menus, and wine lists.
• Collect and serve refreshments according to established procedures.
• Communicate effectively within the team to ensure guests leave satisfied.

Skills

Customer service

Upselling

Teamwork

Job description

To be a Meeting & Events Assistant, we want to see talentand passionso that you can deliver exceptional customer service, ensuring that both standards and specifications are met, creating a service delivery that will be an occasion for all guests.

Working within the Meeting & Events department, you will be part of a team delivering a high quality of service to our customers, maximising on all sales opportunities.

Through your professional attitude and strong knowledge of our products, you will ensure that you give full co-operation to any customer requiring attention and up-sell at every opportunity.

Key Tasks will involve:

• Anticipate guest's needs, respond promptly, and create solutions to any issues that may arise.
• Serve food and drinks, ensuring that requests and queries are responded to in a timely and friendly manner.
• Understand your areas of responsibility, ensuring everything runs effectively in line with brand specification.
• Be fully conversant with the set-up of meeting and events rooms and do mise-en-place prior to, during and after service.
• Ensure that function rooms are prepared in line with customer's requirements.
• Implement the set-up of rooms and other public areas in accordance with hotel standards and ensures that all M&E rooms are maintained to show-round standards at all times.
• Attain a working knowledge of the event/function taking place, together with the menu and wine list.
• Collect food and beverages; serve to guests according to establishment procedures and standards.
• Ensure that all refreshments/lunch for function rooms are served on time as per the weekly function sheet.
• Communicate and work effectively within a team to ensure every guest leaves with the desire to return.
• Service meeting and event rooms to the required standards.

More importantly, you must enjoy what you do!have a great personality, be confident,and have a'can do attitude'.

In return we offer:

• Competitive room rates at our other hotels nationwide
• Ongoing career development - apprenticeships, internal training and more