Meeting & Events Team Leader

TN United Kingdom; Birmingham; On-site; GBP 25,000 - 28,000; Full time

Job summary

Join an award-winning hotel renowned for its luxurious amenities and exceptional service as a Meetings and Events Team Leader. This role offers the opportunity to oversee event planning, ensuring seamless execution while leading a dedicated team. With a substantial investment in the hotel's expansion, you will be part of an exciting journey to enhance guest experiences. Enjoy a supportive work environment that prioritizes your wellbeing and professional growth, with numerous benefits including training, discounts, and recognition programs. If you are passionate about hospitality and eager to make a difference, this is the perfect opportunity for you.

Benefits

Discounted gym memberships

Wellness programs

Mental health support

Healthcare schemes

Financial wellness tools

Loyalty holidays

Complimentary meals during shifts

Perkbox discounts

Subsidized taxis

Free parking

Qualifications

• Proven experience in a meeting and events role.
• Excellent communication skills and a passion for guest service.

Responsibilities

• Verify BEO details with customers and ensure high standards.
• Train and coach staff to maximize performance.
• Handle complaints and maintain effective communication.

Skills

Meeting and Events Management

Communication Skills

Team Leadership

Customer Service

Job description

Social network you want to login/join with:

Meeting & Events Team Leader, The Royal Town of Sutton Coldfield

col-narrow-left

Client:

The Belfry

Location:

The Royal Town of Sutton Coldfield, United Kingdom

Job Category:

Hospitality

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

d1c42ae85f01

Job Views:

1

Posted:

07.05.2025

Expiry Date:

21.06.2025

col-wide

Job Description:

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The on-target earning potential for this role is a £27,954 annual salary, comprising a base salary of £25854.40 supplemented by an estimated £2,100 in gratuities per annum, ensuring a rewarding compensation package.

The Belfry Meetings and Events:

At The Belfry we have beautiful event spaces. Our comprehensive and stylish meeting facilities comprise 24 conference and banqueting rooms and can cater for a variety of events from board meetings to full-scale conferences or product launches. The resort also caters for leisure-based events such as weddings, christenings, and birthday celebrations.

About the role:

As a Meetings and Events Team leader, you will be responsible for verifying that the BEO details are correct with the customer, ensuring all information is passed to relevant departments, and monitoring the setup team to ensure their work meets high standards and all rooms are set correctly.

You will also be responsible for:

• Meeting and greeting all company organizers to ensure a warm welcome.
• Handling complaints/problems politely and resolving them with minimal inconvenience to the customer.
• Developing and maintaining effective communication lines, including shift hand-over procedures.
• Training and coaching staff to maximize performance and guest satisfaction.
• Supervising and motivating staff for efficient service.
• Performing other duties as necessary.
• Working independently with passion for the industry.

About you:

The ideal candidate will have proven experience in a meeting and events role, excellent communication skills, and a passion for delivering exceptional guest service. You will also have:

• A friendly and approachable demeanor.
• Good timekeeping.
• The ability to use initiative.
• A team-oriented attitude.

Belfry Benefits

Learning & Development

We support our team through coaching, mentoring, training, and online learning via The Belfry Campus. We offer apprenticeships, leadership development, and internal promotion opportunities. Your wellbeing is prioritized with discounted gym memberships, wellness programs, mental health support, healthcare schemes, and financial wellness tools like Wagestream. We also promote sustainable travel with Cycle2Work schemes.

Showing our appreciation

We recognize our team with awards, loyalty holidays, discounts, free parking, subsidized taxis, and complimentary meals during shifts. Perkbox offers discounts and rewards for your efforts.

Making a difference

We are committed to sustainability, holding awards from Green Tourism and GEO Certification. We actively contribute to our community through charity initiatives and environmental efforts.

Our Values

We foster a community that values each individual, supporting growth and success with our core beliefs: Make a Difference, Own Our Actions, Better Together, and Deliver Every Day. Join us if you want to contribute, grow, and make a lasting impact at The Belfry Hotel & Resort.