Medical Secretary - Specialty Medicine

North Cumbria Integrated Care NHS Foundation Trust; Carlisle; On-site; GBP 24,000 - 28,000; Full time

Job summary

A healthcare provider in Carlisle is seeking a Medical Secretary to join the Specialty Medicine team. The role involves providing high-quality administration support and being the first contact for patients. Ideal candidates should have a minimum of GCSE English and relevant medical administration training. Strong communication skills and the ability to manage a busy workload are essential. This role offers opportunities for professional growth within the NHS framework.

Benefits

27-day holiday scheme

NHS Discounts

Salary Sacrifice schemes

Free confidential counselling service

Qualifications

• Minimum of GCSE English language (C grade) or equivalent.
• Experience in medical secretarial duties and audio typing.
• Understanding of health and safety legislation.

Responsibilities

• Provide high standard administration support to the clinical team.
• Liaise with patients, NHS Trusts, and external agencies.
• Act as the first point of contact for patients, ensuring a patient-focused approach.

Skills

Effective communication

Interpersonal skills

Medical terminology

Ability to organise and prioritise workload

Use of initiative

Education

GCSE English language (minimum grade C)

RSA 3 typewriting/word processing

Medical secretarial diploma

Tools

Microsoft Office

Word processing packages

Job description

North Cumbria Integrated Care NHS Foundation Trust

Medical Secretary - Specialty Medicine

The closing date is 22 December 2025

Band 4 (37.5 hours) Medical Secretary in Specialty Medicine

This is an exciting opportunity to join the Medicine administration team, the service aims to provide a high quality, locally delivered, patient focussed service.

This role will be crucial to the efficient day to day delivery of the service.

We are looking for a competent and professional Medical Secretary to be based at the Cumberland Infirmary working in the Specialty Medicine Collaborative.

Main duties of the job

In this role you will often be the first point of contact for our patients therefore a professional, patient focused approach is key at all times. You will provide a high standard of administration support to the clinical team, liaising with other departments, patients, NHS Trusts and external agencies.

You should be educated to GCSE (minimum C Grade) standard, be trained to RSA level 3 standard and/or an NVQ level 3 in Administration and/or have the equivalent experience, preferably having a medical administration background.

We are looking for someone with a pleasant, adaptable disposition who can remain calm under pressure and deal with a busy workload efficiently and effectively.

Excellent communication and interpersonal skills are required as well as a positive approach to working in a team.

About us

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.

Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on an inclusive and compassionate place to work.

Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Certificate of Sponsorship

Applicants may require a Health and Care Visa or a Skilled Worker Visa and must meet eligibility criteria. Conditions and checks are as per UKVI. See the UK Visas and Immigration website for details.

If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.

Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and a Disclosure to be made to the Disclosure and Barring Service. The cost of the DBS will be met by the successful candidate(s) through salary deduction.

DBS charges: Standard Check £27.40 (includes £21.50 check and £5.90 admin), Enhanced Check £55.40 (includes £49.50 check and £5.90 admin). Deducted from salary over 4 months or a one‑off payment.

Benefits

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts*
• Salary Sacrifice schemes (including lease cars and Cycle to Work*)
• Vivup – a free, confidential counselling and information service

*Subject to eligibility

Please ensure that you document evidence of meeting all the essential criteria in the supporting information.

If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.

Person Specification

Qualifications

• GCSE English language (minimum grade C) or equivalent
• RSA 3 typewriting/word processing, or NVQ3 business administration, or equivalent
• Medical secretarial diploma or equivalent

Experience

• Medical secretarial duties
• Medical audio typing
• Medical word processing
• Operating word processing and computer packages

Knowledge

• Medical terminology
• Microsoft Office
• PAS
• Understanding of the Data Protection Act, Freedom of Information Act, access to health records and defensible documentation, health and safety legislation and their application in the workplace
• Equality issues

Skills and Aptitudes

• Effective communication and interpersonal skills
• Able to analyse complex facts or situations
• Able to use initiative appropriately within a team environment
• Able to work without supervision
• Ability to organise and prioritise workload to meet deadlines

Personal circumstances

Disclosure and Barring Service Check

Same as above.

Employer name

North Cumbria Integrated Care NHS Foundation Trust