Medical Secretary

NHS; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established healthcare organization is seeking a proactive medical secretary to join their Pathology Administration team. The role involves managing diagnostic reports and patient correspondence, requiring excellent typing and communication skills. The successful candidate will collaborate closely with medical staff and maintain effective relationships within the department. Flexibility in working hours is offered to accommodate the right individual, making this an exciting opportunity to contribute to a caring and innovative healthcare environment dedicated to excellent patient outcomes.

Qualifications

• Previous medical secretarial experience is essential.
• Knowledge of medical terminology is important for this role.

Responsibilities

• Provide secretarial support to the Diagnostics Clinical Business Unit.
• Manage workload independently and respond to queries efficiently.

Skills

Typing skills

Communication skills

Time management

Knowledge of medical terminology

Problem-solving

Education

AMSPAR Medical Secretarial Diploma or equivalent

Tools

Patient administration systems

Job description

Warrington and Halton Teaching Hospitals NHSFT

We are seeking a proactive, highly motivated individual to join our Pathology Administration team. The role involves performing duties similar to a medical secretary to ensure the timely management of diagnostic reports and patient correspondence for our pathology service. You will collaborate closely with the Pathology Manager and Consultant team to meet service requirements.

The ideal candidate will have excellent typing skills and an understanding of medical terminology. Some knowledge of pathology and disease processes is desirable, but training will be provided. Strong communication skills, the ability to work collaboratively, and effective time management are essential. Flexibility in working hours will be accommodated to suit the successful candidate.

The post requires independent workload management in line with service needs and policies.

Note: This position is expected to start in June 2025.

Main duties of the job

• Transcribe digital/audio dictation, outpatient and discharge letters, general correspondence, and reports within agreed timescales and guidelines. Dispatch signed letters and return case notes to Medical Records Library.
• Respond to telephone queries and provide non-clinical advice regarding patient care, Trust staff, GPs, and Consultants.
• Operate and maintain the filing system for investigations/results, using hospital computer systems. Show investigation reports to medical staff.
• Organize meetings with medical representatives and Consultants.
• Develop and maintain effective working relationships within the department to ensure a professional service.
• Take minutes at departmental meetings as requested.
• Provide flexible cover for secretarial colleagues during absences.
• Participate in ongoing training and new initiatives.
• Manage own workload effectively, exercising judgment and initiative in problem-solving or escalating issues as needed.
• Monitor key targets such as waiting times and ensure compliance with local and national standards.
• Accurately enter data and monitor patient RTT 18-week pathways.

About us

Warrington and Halton Teaching Hospitals NHS Foundation Trust is a caring, innovative organization committed to excellent patient outcomes and staff experiences. We aim to be outstanding for our patients, communities, and staff, and are dedicated to being a great place to receive healthcare, work, and learn.

Located within the Cheshire and Merseyside Integrated Care system, our hospitals serve a population of approximately 330,000 across Warrington and Halton. Warrington Hospital provides emergency, critical care, and maternity services, while Halton Hospital focuses on elective procedures and urgent care at Runcorn Urgent Treatment Centre, with many services offered across both sites and community hubs.

The organization is rated 'good' by CQC with 'outstanding' features and is progressing towards university hospital status, having achieved teaching hospital status in 2019. We employ nearly 5,000 staff from over 80 nationalities, promoting diversity and inclusion. We support flexible working and are committed to embedding an anti-racist approach in all aspects of our work.

Job responsibilities

The postholder will provide efficient secretarial and administrative support to the Diagnostics Clinical Business Unit (CBU), including designated Consultants, junior medical staff, and multidisciplinary teams. Collaboration and respect towards colleagues and patients are paramount.

Please see the full job description attached.

Person Specification

• Previous medical secretarial experience
• Approachable, responsible, dependable, patient, and diplomatic
• Knowledge of medical terminology
• AMSPAR Medical Secretarial Diploma or equivalent
• Experience with patient administration systems

Disclosure and Barring Service Check

This position is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to ensure suitability.

Employer

Warrington and Halton Teaching Hospitals NHSFT

Pathology Office and Medical Secretary Manager

Salary dependent on experience