Medical Secretary

NHS; Salisbury; On-site; GBP 24,000; Full time

Job summary

A leading community health provider is seeking a Medical Secretary for their Neurodevelopmental Services team. This role involves managing patient communications, ensuring efficient referrals and appointments, and supporting the overall administration of services while providing a high standard of care.

Benefits

Competitive Pay & Pension

Professional Growth Opportunities

Wellbeing Support Services

Flexible Pay Options

Qualifications

• Experienced administrator required.
• Proactive and customer-focused with excellent communication skills.

Responsibilities

• Manage patient inquiries and referrals accurately.
• Co-ordinate appointment bookings and administrative tasks.
• Maintain accurate records and provide support to team.

Skills

Organisational Skills

Customer Focus

Communication Skills

Job description

We are seeking a highly organised, proactive, and customer-focused Medical Secretary to join our Neurodevelopmental Services team supporting ASD and ADHD pathways. As the first point of contact for patients, families, and professionals, you will play a key role in delivering an excellent experience through all communication channels — telephone, email, and post.

You will be responsible for managing a high volume of enquiries, effectively triaging and directing correspondence, and supporting administrative processes within the BSW (Bath and North East Somerset, Swindon, and Wiltshire) locality. You will also provide essential support to the broader business support function to ensure smooth and efficient service operations.

This is a very rewarding role for an experienced and dedicated administrator.

Main duties of the job

This role supports the smooth running of Neurodevelopmental Services by ensuring referrals are handled with care, accuracy, and efficiency. Responsibilities include:

• Screening and directing referrals appropriately, while following clinical guidelines.
• Liaising with referrers to gather information and ensure timely, high-quality referrals.
• Prioritising urgent cases and collaborating with health professionals to ensure swift care.
• Maintaining accurate and confidential records across clinical systems.
• Providing clear signposting to patients, families, and professionals about available services.
• Coordinating appointment bookings, rescheduling as needed, and sending relevant information to patients.
• Supporting administrative tasks such as correspondence, minute-taking, ordering supplies, and maintaining databases.
• Working flexibly within the team to meet service needs and uphold high standards of care.

About us

About the Company

We change lives by transforming health and care.

Established in 2006, we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency, and improved outcomes. We deliver and transform adult and children’s community health services, primary care services including urgent care, sexual health, dermatology, and MSK services, as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year — guided by our simple values: we care, we think, we do.

We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments, and technical solutions to be as inclusive as possible.

While it doesn’t happen often, sometimes a role is very popular, and we may need to close it earlier than the date shown here. If you’re keen to join our team, we’d love to hear from you, so please apply as soon as you can.

To find out more about HCRG Care Group, please visit https://www.hcrgcaregroup.com/about-us-2

Job responsibilities

At HCRG Care Group, we value you and your contributions, offering a range of benefits to support your professional growth and personal wellbeing:

• Competitive Pay & Pension: Receive a salary of £23,875 with company pension.
• Professional Growth: Join our Strive for Better networks, connecting with professionals nationwide to develop and share best practices.
• Exclusive Rewards: Access discounts and offers at leading supermarkets, retailers, and experience providers through our Reward Gateway.
• Wellbeing Support: Benefit from our 24/7 free wellbeing service, including counselling, career coaching, and legal advice.
• Flexible Pay Options: Track earnings and access wages through Wagestream, providing financial flexibility.
• Learning & Development: Enhance your career with support from our Learning and Development team, access e-learning, career pathways, and funding opportunities.
• Recognition & Involvement: Celebrate achievements with local and national awards, contribute ideas for service improvements, and stay informed through regular leadership updates.

Person Specification

General Requirements

• Click Apply for this job above to view the Job Description on our career site

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.