Medical Secretary

The Methodist Church in Britain; Lancashire; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

On-site parking

Job summary

Stonyhill Medical Practice in Lancashire is seeking a Medical Secretary to support GPs and the wider clinical team. The role focuses on processing clinical correspondence and referrals, maintaining accurate electronic patient records, and ensuring GDPR compliance.

You'll need GCSE English and Maths and prior secretarial experience, with strong typing, IT skills and the ability to work independently or as part of a team. On-site parking is available.

Qualifications

• Good GCSEs in English and Maths are required.
• Typing speed and accuracy essential.
• Experience handling confidential information.

Responsibilities

• Manage and process incoming and outgoing clinical correspondence.
• Type, proofread and distribute letters, reports and medical documents.
• Process urgent and routine secondary care referrals, actioning urgent ones promptly and monitoring follow‑up
• Prepare and submit referrals on e‑RS, booking, managing and tracking referrals and appointments
• Maintain accurate, up‑to‑date electronic patient records in line with GDPR
• Liaise with hospitals, community services and other healthcare professionals on patient care
• Communicate with patients, carers and external organisations
• Provide secretarial support to GPs and clinicians

Skills

Typing

Microsoft Office

Medical terminology

Confidentiality

Communication

Education

GCSE English and Mathematics

Tools

EMIS Web

Job description

Medical secretary post supporting the GPs and wider clinical team at Stonyhill Medical Practice, a six-partner practice of about 12,500 patients. The core is processing clinical correspondence and referrals, including e-RS bookings, while keeping electronic patient records accurate under GDPR and NHS confidentiality rules. Hours are up to full time, and the practice has purpose-built premises with on-site parking. Previous secretarial or administrative experience and typing skills are essential, and familiarity with EMIS Web is desirable.

What the job involves

• Manage and process incoming and outgoing clinical correspondence
• Type, proofread and distribute letters, reports and medical documents
• Process urgent and routine secondary care referrals, actioning urgent ones promptly and monitoring follow‑up
• Prepare and submit referrals on e‑RS, booking, managing and tracking referrals and appointments and investigating delays or rejections
• Maintain accurate, up‑to‑date electronic patient records in line with GDPR and NHS confidentiality standards
• Process requests for access to medical records and insurance reports
• Liaise with hospitals, community services and other healthcare professionals on patient care
• Communicate with patients, carers and external organisations, and respond to calls, emails and queries
• Provide secretarial support to GPs and other clinicians, including admin tasks related to patient care
• Maintain filing systems and administrative databases
• Support practice projects and audits when requested

What’s required

Qualifications

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics

Experience

• Previous secretarial or administrative experience
• Experience handling confidential information
• Excellent typing and document production skills
• Strong organisational and time management abilities

Skills & knowledge

• Competent IT skills, including Microsoft Office applications
• Understanding of medical terminology
• Excellent verbal and written communication skills
• High level of accuracy and attention to detail
• Strong prioritisation and workload management

Other

• Ability to work independently and as part of a team
• Professional, courteous and patient-focused approach
• Comply with Data Protection legislation and GDPR
• Maintain patient confidentiality and information security
• Follow practice policies on safeguarding, health and safety, infection control, and equality and diversity

Nice to have

• Fast, accurate typing
• Previous experience in a GP surgery, NHS setting or healthcare environment
• Knowledge of medical terminology
• Familiarity with GP clinical systems such as EMIS Web

What’s offered

• On‑site parking at purpose‑built premises