Medical secretary

The Methodist Church in Britain; Stoney Stanton; Presencial; GBP 21.000 - 32.000; Jornada completa

Descripción de la vacante

The Old School Surgery in Stoney Stanton is seeking a medical secretary to join the administrative team, supporting five GPs with referrals, clinical correspondence and patient records. The role requires GCSEs in Maths and English (C or better) and experience in healthcare administration.

Responsibilities include processing letters and referrals, maintaining SystemOne records, and safeguarding confidential data under GDPR.

Formación

• Educated to GCSE level with Maths and English grade C or above.
• Experience of working with the general public and in administration.
• Experience in a healthcare setting (medical secretarial or admin role).

Responsabilidades

• Support GPs and practice team with secretarial/admin tasks, including clinic prep.
• Prepare and process clinical letters, referrals, reports and medical documents.
• Process hospital referrals within required timescales.
• Monitor referrals, appointments, investigations and correspondence.
• Maintain accurate patient records on SystemOne.
• Handle sensitive patient information in line with GDPR.
• Communicate with hospitals, services, patients and healthcare professionals.
• Answer enquiries and direct to appropriate clinician.
• Flag urgent correspondence to clinicians.
• Process ADHD and autism referrals, including SARS forms.
• Handle patient registrations, 2WW referrals and PRISM forms.

Conocimientos

Clear telephone manner

Time management

Teamwork/autonomy

Interpersonal skills

Problem solving

Follow policy

Educación

GCSE Maths & English (C or above)

Herramientas

SystmOne

Accurx

IT skills

Word

Outlook

Descripción del empleo

This medical secretary post sits within the administrative team at The Old School Surgery, a GP practice in Stoney Stanton serving around 7,500 patients. The work centres on referrals, clinical correspondence and patient records, supporting five GPs and the wider practice team. It is offered full time or as a job share, and suits someone comfortable handling confidential patient information on SystemOne. Medical secretary or administration experience is essential.

What the job involves

• Support GPs, clinicians and the practice team with secretarial and administrative work, including preparing for clinics
• Prepare, type and process clinical letters, referrals, reports and medical documents
• Process and manage hospital and specialist referrals within required timescales
• Monitor and follow up referrals, appointments, investigations and correspondence
• Manage incoming and outgoing correspondence, including consultant reports
• Maintain accurate patient records on SystemOne
• Handle sensitive patient information under GDPR and practice policy
• Communicate with hospitals, community services, patients and other healthcare professionals
• Answer enquiries and direct them to the right clinician or staff member
• Flag urgent correspondence to clinicians promptly
• Process ADHD and autism referrals, including SARS forms
• Handle patient registrations, 2WW referrals and PRISM forms

Qualifications

• Educated to GCSE level or equivalent, including Maths and English at grade C or above

Experience

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare settingMedical secretary or administration role experience

Skills & knowledge

• Clear, polite telephone manner
• Effective time management, planning and organising
• Works well as a team member and autonomously, and is flexible and cooperative
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

Other

• Polite and confident
• Motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Nice to have

• Knowledge of SystmOne
• Knowledge of Accurx
• IT skills
• Use of Word and Outlook