Medical Secretary GP Practice

The Methodist Church in Britain; North West Leicestershire; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Well-being resources

Staff development and training

Job summary

The Methodist Church in Britain seeks a part-time secretarial team member for Edenfield Road Surgery, a GP practice, to manage referrals and patient pathways, keep records accurate, and handle reception contacts. Weekday shifts may run late to 18:30 or start at 07:30.

Essential: typing, IT skills, and at least three GCSEs or equivalent. Responsibilities include diary management for named consultants, preparing letters and summaries, and liaising with hospital teams and other providers.

Qualifications

• At least 3 GCSEs at grades A to C including English and Maths.
• Previous administrative or reception experience.
• Typing and IT literacy with MS Office proficiency.
• Good communication skills.

Responsibilities

• Manage incoming and outgoing referrals, including two week wait and fast-track referrals, and safety net them.
• Manage the diary of named consultant(s), including appointments and meetings.
• Type patient letters, discharge summaries and correspondence from clinical dictation.
• Receive and direct patients courteously, and answer calls and emails from patients, carers and professionals.
• Update patient records accurately and maintain and organise medical case notes.
• Manage the while you wait list and guide patients through referral processes.
• Liaise with hospital teams, the referral gateway and private providers on referrals, admissions and appointments.
• Keep colleagues informed of hospital structure and referral pathway changes, and action incoming emails.
• Carry out general administration including filing, scanning and document management.
• Support colleagues with guidance and the training of new staff.
• Respond to subject access requests under practice policy.
• Undertake other duties requested by the Practice Manager or partners.

Skills

Typing

IT literacy

Communication skills

Reception experience

Education

3 GCSEs including English and Maths

Tools

Microsoft Office

EMIS/SystmOne

Job description

A part-time secretarial post in the secretary team at Edenfield Road Surgery, a GP practice. The core of the work is managing referrals and patient pathways, keeping records accurate and handling patient contact at reception. The hours are weekday shifts that can run late to 18:30 or start at 07:30, and candidates must be able to commit to these. Typing and IT skills and at least three GCSEs, or equivalent, are essential.

What the job involves

• Manage incoming and outgoing referrals, including two week wait and fast-track referrals, and safety net them
• Manage the diary of named consultant(s), including appointments and meetings
• Type patient letters, discharge summaries and correspondence from clinical dictation
• Receive and direct patients courteously, and answer calls and emails from patients, carers and professionals
• Update patient records accurately and maintain and organise medical case notes
• Manage the while you wait list and guide patients through referral processes
• Liaise with hospital teams, the referral gateway and private providers on referrals, admissions and appointments
• Keep colleagues informed of hospital structure and referral pathway changes, and action incoming emails
• Carry out general administration including filing, scanning and document management
• Support colleagues with guidance and the training of new staff
• Respond to subject access requests under practice policy
• Undertake other duties requested by the Practice Manager or partners

Qualifications

• At least 3 GCSEs at grades A to C or equivalent, including English and Maths

Experience

• Previous administrative or reception experience
• Experience of working with the public

Skills & knowledge

• Typing skills
• Good standard of IT literacy, including Microsoft Office programs
• Communication skills

Checks & eligibility

• DBS check under the practice disclosure and barring risk assessment process

Other

• Commitment to the weekday shift pattern, including late finishes to 18:30 and 07:30 starts
• Up-to-date information governance training
• Up-to-date infection prevention and control training
• Up-to-date safeguarding training
• Up-to-date mandatory training

Nice to have

• Medical administration or health service qualification
• Training in medical terminology or clinical systems
• Experience working in a GP practice or NHS setting
• Experience summarising patient records or using clinical systems such as EMIS or SystmOne

What’s offered

• Well-being resources
• Investment in staff development and training