Medical Receptionist Full Time

The Methodist Church in Britain; Grimsby; On-site; GBP 19,000 - 23,000; Full time

Job summary

Stoneycroft Medical Centre in Grimsby is seeking a full-time Medical Receptionist to join the practice team. You will greet patients, handle calls, book and amend appointments on the clinical system, and process prescription requests with accuracy.

Ideal candidates will have GP practice reception or administration experience, EMIS knowledge, and a valid enhanced DBS check. Right to work in the UK is required.

Qualifications

• GCSEs including English and Maths (grade C or above).
• Experience as GP practice receptionist or administrator.
• Good IT and admin skills.
• Understanding of patient confidentiality and data protection.
• Enhanced DBS check required.
• Right to work in the UK.

Responsibilities

• Welcome patients and visitors in a friendly, professional manner.
• Answer calls, direct enquiries and provide information.
• Book, amend and cancel appointments on the clinical system.
• Register patients and keep demographic details accurate.
• Process prescription requests under practice procedures.
• Maintain accurate patient records on the clinical system.
• Scan, file and process correspondence and documents.
• Liaise with GPs, nurses and other healthcare staff.
• Maintain confidentiality and comply with GDPR and NHS information governance.
• Follow practice policies, procedures and health and safety guidance.
• Undertake other administrative duties appropriate to the role.

Skills

Excellent communication

Customer service

Organisation & multi-tasking

Teamwork

Data privacy awareness

Education

GCSEs including English and Maths

Tools

EMIS

Job description

This full-time Medical Receptionist sits in the practice team at Stoneycroft Medical Centre, a GP practice, and runs the reception service. The core of the work is greeting patients, answering calls, booking and amending appointments on the clinical system, and handling prescription requests. The post suits someone with prior GP practice reception or administration experience and working knowledge of EMIS. Candidates need an enhanced DBS check and the right to work in the UK.

What the job involves

• Welcome patients and visitors in a friendly, professional manner
• Answer calls, deal with enquiries sensitively and direct patients to the right service
• Book, amend and cancel appointments on the practice clinical system
• Register patients and keep demographic details accurate
• Receive and process prescription requests under practice procedures
• Maintain accurate patient records on the clinical system
• Scan, file and process correspondence and documents
• Liaise with GPs, nurses, other healthcare professionals and external organisations
• Maintain confidentiality and comply with GDPR and NHS information governance
• Follow practice policies, procedures and health and safety guidance
• Undertake other administrative duties appropriate to the role

What’s required

Qualifications

• 9 GCSEs including English and Maths, grade C or above

Experience

• Previous receptionist or administrator experience in a GP practice

Skills & knowledge

• Good working knowledge of EMIS clinical systems
• Excellent telephone manner and communication skills
• Strong customer service and interpersonal skills
• Good IT, administrative and organisational skills
• Ability to manage a busy workload and prioritise tasks
• Understanding of patient confidentiality and data protection

Checks & eligibility

• Legal right to work in the UK, with evidence provided
• Enhanced DBS check
• Satisfactory references

Other

• Calm, polite and professional manner with patients
• Ability to work independently and as part of a team

Nice to have

• Experience of scanning, coding and processing clinical correspondence
• Knowledge of NHS primary care services and GP practice procedures
• Experience handling sensitive patient information and supporting clinical teams
• A level