Medical Secretary

The Methodist Church in Britain; Whitby; On-site; GBP 22,000 - 28,000; Full time

Job summary

Sleights and Sandsend Medical Practice is seeking a Medical Secretary to support GPs and clinicians across two sites. The role focuses on clerical duties, including referrals, correspondence and patient records, with compressed full-time hours.

You will liaise with hospitals and community services, handle patient communications, and manage invoicing in Xero. Excellent IT skills and confidentiality are essential.

Qualifications

• GCSE level education or equivalent.
• GCSE Mathematics and English at grade C or above.
• Experience of working with the general public.
• Experience of administrative duties.
• Strong IT skills, including audio typing.

Responsibilities

• Provide secretarial, administrative and clerical support to GPs, clinicians and the multidisciplinary team.
• Prepare, type and process clinical correspondence, reports and referral documentation.
• Process NHS and private referrals through ERS, RSS, Gateway and SystmOne, actioning responses and rejections.
• Liaise with hospitals, consultants and community services on referrals and patient care, including Advice and Guidance requests.
• Manage incoming and outgoing calls, enquiries, emails, post and documents.
• Scan, upload and maintain accurate patient records and filing systems.
• Undertake clinical coding and summarising of correspondence and records.
• Process requests for information, including subject access, insurance, solicitor, DVLA and medical records requests.
• Track referrals and chase outstanding results and clinic letters.
• Support patient registrations, GP2GP transfers and records movement.
• Administer private fees, invoicing and financial records in Xero.
• Process requests relating to the Medical Examiner Service.

Skills

Communication

IT skills

Audio typing

Office & Outlook

Telephone manner

Organisation

Interpersonal skills

Confidentiality

Education

GCSE level education or equivalent

GCSE Mathematics and English (grade C+)

Tools

Office Suite

Outlook

Job description

This Medical Secretary post supports GPs and clinicians at Sleights and Sandsend Medical Practice, a GP practice serving over 5,200 patients from two sites. The work centres on clerical and secretarial support: processing NHS and private referrals through electronic systems, preparing correspondence and reports, and keeping patient records accurate. It is a full-time post on compressed hours, with regular contact with patients, hospitals and community services. Candidates need GCSE maths and English and strong IT skills, including audio typing.

What the job involves

• Provide secretarial, administrative and clerical support to GPs, clinicians and the multidisciplinary team
• Prepare, type and process clinical correspondence, reports and referral documentation
• Process NHS and private referrals through ERS, RSS, Gateway and SystmOne, actioning responses and rejections
• Liaise with hospitals, consultants and community services on referrals and patient care, including Advice and Guidance requests
• Manage incoming and outgoing calls, enquiries, emails, post and documents
• Scan, upload and maintain accurate patient records and filing systems
• Undertake clinical coding and summarising of correspondence and records
• Process requests for information, including subject access, insurance, solicitor, DVLA and medical records requests
• Track referrals and chase outstanding results and clinic letters
• Support patient registrations, GP2GP transfers and records movement
• Administer private fees, invoicing and financial records in Xero
• Process requests relating to the Medical Examiner Service

What’s required

Qualifications

• GCSE level education or equivalent
• GCSE Mathematics and English at grade C or above

Experience

• Experience of working with the general public
• Experience of administrative duties

Skills & knowledge

• Excellent written and oral communication
• Strong IT skills, including audio typing
• Competent in Office and Outlook
• Clear, polite telephone manner
• Good organisation, planning and time management
• Good interpersonal skills

Other

• Ability to follow policy and procedure
• Ability to work independently and as part of a team
• Understanding of confidentiality
• Problem solving and attention to detail

Nice to have

• Medical administrative experience