Medical Secretary

The Methodist Church in Britain; Gateshead; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

NHS Pension

Blue Light Card

Staff wellbeing initiatives through B@

Job summary

Fell Tower Medical Centre in Gateshead is seeking a Medical Secretary to support its clinical team. The role emphasises processing referrals via e-RS, handling clinical correspondence, and keeping patient records accurate to support high-quality care.

You will also manage information requests, maintain confidentiality, liaise with hospitals and GP colleagues, and provide reception support as needed. Prior admin or secretarial experience is essential; Emis Web experience is a plus.

Qualifications

• Experience in an administrative, secretarial or customer service role.
• Excellent written and verbal communication.
• Ability to handle confidential patient information with discretion.

Responsibilities

• Process referrals through the NHS Electronic Referral Service (e-RS).
• Manage clinical correspondence and patient-related documentation.
• Maintain accurate patient records.
• Process information requests, including subject access requests and insurance reports.
• Liaise with hospitals and community healthcare providers.
• Manage incoming telephone and email enquiries.
• Provide administrative and secretarial support to clinicians.
• Maintain strict confidentiality of patient information.
• Support day-to-day running of the practice.
• Assist the reception team when required.

Skills

Excellent written and verbal comms

Strong organisational skills

Attention to detail

Handling confidential information

Independent and team work

Tools

Microsoft Office

Emis Web

e-RS

Job description

Fell Tower Medical Centre, a busy GP practice serving 7,500 patients, is seeking a Medical Secretary to support its clinical team. The work centres on processing referrals through e-RS, handling clinical correspondence, keeping patient records accurate and processing information requests such as subject access requests and insurance reports. The post is 30 to 37 hours a week in a practice running Emis Web. Candidates need prior administrative, secretarial or customer service experience.

What the job involves

• Process referrals through the NHS Electronic Referral Service (e-RS)
• Manage clinical correspondence and patient-related documentation
• Maintain accurate patient records
• Process information requests, including subject access requests and insurance reports
• Liaise with hospitals and community healthcare providers
• Manage incoming telephone and email enquiries
• Provide administrative and secretarial support to clinicians
• Maintain strict confidentiality of patient information
• Support the day-to-day running of the practice
• Assist the reception team when required

What’s required

Experience

• Experience in an administrative, secretarial or customer service role

Skills & knowledge

• Excellent written and verbal communication
• Strong organisational skills, prioritising and managing workload
• Strong attention to detail and accuracy
• IT skills, including Microsoft Office applications
• Handling sensitive information with strict confidentiality

Other

• Professional, courteous and patient-focused approach
• Remaining calm and effective in a busy environment
• Working independently and as part of a team

Nice to have

• Previous experience in a GP practice, NHS or healthcare setting
• Knowledge of NHS primary care services and processes
• Experience processing referrals and clinical correspondence, including e-RS
• Experience using clinical systems such as Emis
• Knowledge of information governance, GDPR and patient confidentiality
• Experience handling SARs, insurance reports or medical records requests
• Understanding of medical terminology
• Experience in a busy administrative or secretarial role

What’s offered

• NHS Pension
• Blue Light Card
• Staff wellbeing initiatives through Better Health at Work