Medical Secretary

The Methodist Church in Britain; Stockport; Presencial; GBP 23 000 - 30 000; Tempo integral

Resumo da oferta

Heaton Moor Medical Group is seeking a Medical Secretary to join the secretarial team, supporting GPs, Advanced Nurse Practitioners and management across the main practice and peripheral sites.

Responsibilities include typing referral letters, handling patient and hospital enquiries, chasing results and booking urgent outpatient appointments, while maintaining strict confidentiality and working to tight deadlines.

Qualificações

• Experience working as an administrator.
• Proficient in medical terminology and MS Office.
• Ability to maintain confidentiality and handle sensitive information.
• Strong communication with patients, colleagues and external bodies.
• Ability to manage priorities in a busy practice.
• Experience with EMIS Web, Docman or NHS e-Referral is desirable.

Responsabilidades

• Type referral letters from GPs to hospital consultants and other healthcare professionals.
• Respond to enquiries from patients and hospital staff by letter, email, fax or in person.
• Use EMIS Web, NHS e-Referral systems and Microsoft Office tools appropriately.
• Support doctors, the practice manager and clinical team with efficient, prompt assistance.
• Arrange urgent outpatient appointments and hospital visits as required.

Conhecimentos

Medical terminology

Microsoft Office

Word

Excel

Outlook

Good written and verbal communication

Excellent telephone manner

Teamwork

Attention to detail

Liaison with staff at all levels

Ferramentas

EMIS Web

Docman

NHS e-Referral

Descrição da oferta de emprego

Heaton Moor Medical Group is recruiting a Medical Secretary for its secretarial team, supporting GPs, Advanced Nurse Practitioners and management across the main practice and peripheral sites. The work centres on referral letters, patient and hospital enquiries, chasing investigation results and booking urgent outpatient appointments. The role sits in a busy department with tight deadlines and uses EMIS, Docman and e-Referral, and the holder also covers colleagues during sickness or holidays. Strict confidentiality is central to the job.

What the job involves

• Type referral letters from GPs to hospital consultants and other healthcare professionals, with word processing, photocopying and filing
• Respond to enquiries from patients, consultants, hospital departments and agencies by letter, email, fax and in person, maintaining confidentiality
• Use EMIS Web, NHS e-Referral, AccuRx, Docman, Word and Excel appropriately
• Work closely with other secretaries to give efficient, prompt support to doctors, the practice manager and the clinical team
• Complete investigation request forms, such as ultrasound and x-ray requests
• Chase patient investigation results when required
• Arrange urgent hospital outpatient appointments and domiciliary visits
• Liaise with external health organisations about services offered to patients
• Keep up to date with current NHS appointment and waiting time guidelines
• Cover colleagues during sickness and holidays
• Safeguard confidentiality of patient and staff information at all times
• Follow all relevant practice policies and procedures

What’s required

Experience

• Experience working as an administrator

Skills & knowledge

• Medical terminology
• Computer literacy and Microsoft Office, including Word, Excel and Outlook
• Knowledge of EMIS Web, Docman and NHS e-Referral
• Good written and verbal communication
• Excellent telephone manner with good listening skills
• Good liaison and communication with people at all levels

Other

• Ability to organise own workload and adapt to changing priorities
• Ability to work under pressure and to tight deadlines
• Ability to work as a team member
• Ability to use own initiative
• Ability to maintain absolute confidentiality
• Good attention to detail and willingness to learn

Nice to have

• Experience of working in a GP practice
• Experience working as a secretary
• Experience as a medical secretary or support secretary in an NHS Trust
• Knowledge of AccuRx