Medical Secretary

NHS Jobs; Knowsley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking an Administration Co-ordinator to quality check clinical documentation, audit KPIs, mentor staff and manage referrals on the PAS system. You will handle patient administration tasks, chase follow ups, and maintain accurate PAS records.

Strong communication and attention to detail are essential, with empathy in patient interactions. The role involves typing dictated clinical correspondence, coordinating with medical secretaries, and

Qualifications

• Experience in clinical administration and patient records.
• Ability to mentor and train staff within Administration Services.

Responsibilities

• Quality check documentation in clinical administration support.
• Audit reports bi-monthly against KPIs.
• Mentor, train and supervise Administration Services staff.
• Complete referrals to external Trusts on PAS and track to ensure prompt review.
• Type dictation from audio transcription of clinical correspondence.
• Ensure follow up arrangements with RTT pathways.

Skills

Administration

Audit

Communication

Attention to detail

Mentoring/training

Tools

PAS system

EIS reports

Job description

To quality check documentation completed in clinical administration support.Audit reports bi-monthly against KPIs (key performance indicators).Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly.Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.Deal appropriately with concerns from staff in line with Trust policyTo answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.Print off EIS reports for dischargesTaking minutes of meetings and circulating to relevant groups.Obtain information requested by Administration Services Co-Ordinator.

Liverpool University Hospitals NHS Foundation Trust