Senior Medical Secretary & Operations Coordinator

Liverpool University Hospitals NHS Foundation Trust; Grimsby; On-site; GBP 28,000 - 31,000; Full time

Job summary

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Secretary to provide a comprehensive service to consultants and specialty teams with minimal supervision. The role involves managing workload, coordinating cross-department activities, maintaining confidentiality, and supporting both clinical and non-clinical tasks.

Key duties include managing 18-week pathways, mentoring staff, preparing meeting papers, tracking RTT referrals, and ensuring accurate patient demographics in

Qualifications

• GCSE/O Level standard or higher.
• RSA/OCR Typing/Word processing Level 3 or equivalent.
• Knowledge of medical terminology.
• Secretarial qualification or equivalent experience.
• ECDL or equivalent.
• Shorthand.

Responsibilities

• Check against clinical letters to ensure follow up arrangements/investigations are in place. Rectify if not.
• Allocate and check the work of other staff.
• Ensure sickness absence and annual leave of clinical staff is reported.
• Assist with investigation and compilation of responses to complaints/incidents.
• Work from initiative using own judgement to deal with queries and resolve situations or refer to appropriate person.
• Carry out appraisals as appropriate.
• Organise and order stationery as appropriate.
• Ensure all junior staff mandatory training is up to date and report accordingly.
• Deal with enquiries from patients, consultants, junior doctors and colleagues.
• Ensure all correspondence relating to patient care is acted upon in a timely manner.
• Accurate check of patient demographics using PAS, including registration, tracking of casenotes.
• Assist with audit/research data collection as required.
• Be able to work as part of a team and cover leave to ensure office runs smoothly.
• Train new and junior members of the team within own area as required by line manager.
• Attend appropriate training and education sessions at the request of manager.
• General office duties including mail, email, fax, photocopying; housekeeping of the office environment.
• Work with managers to review working practices and find solutions to problems.

Skills

Communication skills

Word processing

Keyboard skills

Teamwork

Education

GCSE/O Level or higher

RSA/OCR Typing/Word processing Level 3

Knowledge of medical terminology

Secretarial qualification or equivalent

ECDL or equivalent

Shorthand

Tools

Microsoft Office

Job description

Liverpool University Hospitals NHS Foundation Trust is seeking a Medical Secretary to provide a comprehensive service to consultants and specialty teams with minimal supervision. The role involves managing workload, coordinating cross-department activities, maintaining confidentiality, and supporting both clinical and non-clinical tasks.

Key duties include managing 18-week pathways, mentoring staff, preparing meeting papers, tracking RTT referrals, and ensuring accurate patient demographics in