Medical Secretary

Mersey and West Lancashire Teaching Hospitals NHS Trust; Knowsley; On-site; GBP 26,000 - 27,000; Full time

Job summary

Mersey and West Lancashire Teaching Hospitals NHS Trust is seeking a Medical Secretary (Band 3) to provide accurate audio typing and administrative support across clinical pathways. The role includes typing clinical letters, supporting multiple specialties, and ensuring timely completion of work.

The post is site-based at Whiston Hospital or St Helens Hospital with two permanent positions available; hours are 37.5 per week or 21 hours per week, Monday to Friday, 8.00am–5.00pm, with working

Qualifications

• GSCE Standard or Higher.
• RSA/OCR or equivalent typing experience.
• Word processing skills.
• Audio-typing skills.
• Microsoft Office products experience.

Responsibilities

• Quality check clinical administration documents.
• Audit reports against KPIs bi-monthly.
• Mentor and train staff as required.
• Complete tertiary referrals in PAS system.
• Take minutes of meetings and circulate findings.
• Answer telephones and manage enquiries promptly.

Skills

Audio typing

Medical terminology

Time management

Organisational skills

Education

GSCE Standard or Higher

RSA/OCR typing experience

Tools

Microsoft Word

Excel

Job description

Mersey and West Lancashire Teaching Hospitals NHS Trust

Medical Secretary

The closing date is 16 November 2026

Medical Secretary (Band 3) Admin Services | Clinical Support Services Division Two permanent positions available: 1 x 37.5 hours per week 1 x 21 hours per week Working hours will be Monday to Friday between 8.00am and 5.00pm, with exact working patterns discussed at interview. The role will be site-based at either Whiston Hospital or St Helens Hospital, with site preference discussed at interview.

We are seeking an accurate, well-organised typist with excellent attention to detail and a good working knowledge of medical terminology. The role involves typing clinical correspondence for multiple specialities, ensuring work is completed accurately and within agreed timescales.

Duties will include, but are not limited to:Audio typing of clinical letters and documentationWorking across a range of surgical and medical specialtiesChasing external tertiary referralsCovering telephones and dealing with enquiries as required

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

About You

We're looking for someone who is:

Highly organised with strong audio typing and administrative skills.

Able to work independently.

Accurate, detail-focused and discreet.

You will be reliable and able to work both independently and as part of a team, with a strong commitment to delivering a professional and efficient service in line with NHS values.

About us

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Job responsibilities

To quality check documentation completed in clinical administration support.Audit reports bi-monthly against KPIs (key performance indicators).Mentor, train and supervise relevant staff as required by the Administration ServicesCo-ordinator.Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system. Keep track of referrals to ensure patient is reviewed promptly.Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.Type dictation from audio transcription of clinical correspondence and documentation.Ensuring appropriate follow up arrangements /investigations are in place. Liaise with Personal Medical Secretary of specialty accordingly.Deal appropriately with concerns from staff in line with Trust policyTo answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.Print off EIS reports for dischargesTaking minutes of meetings and circulating to relevant groups.Obtain information requested by Administration Services Co-Ordinator.

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• GSCE Standard or Higher
• RSA/OCR or equivalent typing experience

Experience

• Word Processing Skills
• Audio-Typing Skills
• Microsoft Office Products Experience
• Ability to work as part of a team
• Medical Terminology
• Minute Taking
• 2 years' experience working in an NHS environment
• Previous Medical Secretary Experience
• Medical Audio Typing
• Understanding of Trust Internal Policies as appropriate

Skills

• Ability to manage/prioritise own workload
• Excellent Word Processing and Keyboard skills
• Ability to accurately maintain computerised and manual filing/documentation systems
• Time Management Skills
• Knowledge of Trust computer systems

Other

• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to manage difficult/sensitive situations
• Able to work the hours and undertake duties required
• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding and appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Understanding of confidential nature of role and awareness of Data Protection Act.
• Excellent interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Mersey and West Lancashire Teaching Hospitals NHS Trust

£25,760 to £27,476 a yearper annum pro rata