Medical Secretary

University Hospitals Bristol and Weston NHS Foundation Trust; Bristol; On-site; GBP 22,000 - 28,000; Full time

Job summary

A healthcare provider in Bristol is seeking a dedicated Band 3 Medical Secretary for a full-time position. The candidate must be a strong team player with excellent communication skills and proficiency in Microsoft Office 365. Responsibilities include liaising with clinical staff, managing patient correspondence, and providing caring support to patients and their families. This role requires on-site work and offers a mix of office and home working. If you thrive in a busy environment and are passionate about patient care, we encourage you to apply.

Benefits

Flexitime arrangement

Support for work-life balance

Qualifications

• Experience in providing an effective secretarial service to a team.
• Ability to proofread and edit patient correspondence.
• Enthusiastic and dedicated individual.

Responsibilities

• Liaise with clinical and non-clinical staff via phone and email.
• Act as a point of contact for patients and relatives.
• Return calls promptly and keep callers updated.
• Escalate patient queries to the relevant staff.
• Maintain a caring and professional approach.

Skills

Team player

Excellent communication

Attention to detail

Ability to work independently

Tools

Microsoft Office 365

Job description

Join our General Paediatrics team as a Band 3 Medical Secretary at Bristol Royal Hospital for Children. This role is a full-time position working Monday to Friday.

We are looking for someone who is a strong team player and enjoys working within a multidisciplinary team. The successful candidate will be an enthusiastic and dedicated individual who is able to provide an effective and efficient secretarial service to the team.

The role is based in the main Children’s Hospital and you’ll be joining a friendly, collaborative team who value initiative, attention to detail and a positive approach to a busy and varied workload. You will be speaking with patients, families and healthcare professionals so great communication is key with a courteous telephone manner.

You will be working in a busy department with other secretaries and will need the ability to work independently and manage your own workload.

The successful candidate will need to have a good working knowledge of Microsoft Office 365. You should also have experience of proofreading and editing as you will be preparing patient correspondence.

We offer a mix of home and office working, along with a flexitime arrangement to support your work-life balance.

If you are passionate about supporting patient care and thrive in a busy environment, we would love to hear from you.

Interviews will take place in person at the Children's Hospital. This role requires an on-site presence and cannot be carried out entirely remotely.

Responsibilities

• To liaise with and act as a point of contact for clinical and non-clinical staff via telephone and email
• To act as a point of contact for patients, relatives and carers. The post holder should be polite and empathetic to the patient’s needs at all times and be able to communicate effectively when dealing with difficult situations/conversations
• Returning calls promptly and keeping callers updated with information in an effective and efficient way
• Escalate patient queries, capacity problems and general issues to the role’s line manager or relevant clinical staff as appropriate
• To show a caring and professional approach towards patients, relatives and carers. This may require acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner