Medical Receptionist/ Practice Administrator

NHS Scotland; Irvine; Remote; GBP 35,818,000 - 36,506,000; Full time

Job summary

Bourtreehill Medical Practice in Ayrshire is seeking a medical receptionist/administrator to support our GP partners in a fast-paced environment. You will handle reception, phone calls, appointments, results, and general admin.

The ideal candidate will have SCQF Level 4, excellent communication, and confidentiality with good computer skills. Training on EMIS/Docman will be provided; 37.5 hours per week, 8am-6pm.

Qualifications

• Excellent written and verbal communication
• Strong organisational and administrative skills
• Experience in healthcare desirable but training provided

Responsibilities

• Greet and support patients at reception
• Manage telephone enquiries and appointments
• Handle patient results and general enquiries
• Process prescription requests and scan clinical correspondence
• Coordinate office functions and support clinicians

Skills

Communication

Attention to detail

Confidentiality

Education

SCQF Level 4

Tools

EMIS

Docman

Job description

As part of our exciting service redevelopment, Bourtreehill Medical Practice is seeking to recruit an enthusiastic, highly motivated and organised medical receptionist/administrator to join our thriving practice. With 5 GP partners, we are an established training practices within Ayrshire and Arran and therefore you would be joining a driven and dynamic team.

The successful candidate will be educated to SCQF Level 4 (National 4/Standard Grade) with excellent written and verbal communication, along with good computer skills. Experience of working in a healthcare setting would be advantageous and whilst it is desirable to have knowledge of GP based IT systems such as EMIS and Docman, full training will be provided. Outstanding interpersonal and administrative skills are required, alongside ensuring the ability to provide attention to detail and observe strict confidentiality.

This is a fast paced post and duties include dealing carefully and sensitively with patients at reception and on the phone, making appointments, result handling, dealing with general enquiries, processing prescription requests, scanning clinical correspondence, dealing with delegated tasks from clinical staff and general administration.Working as part of a team, you must be able to co-ordinate a variety of office functions simultaneously. Previous experience in a medical environment is desirable.

The hours of this post are 37.5 hours per week. Flexibility to work more hours when required. As an extended Hours Practice we operate from 8am- 6pm.

Closing date is 6th November 2026, or sooner depending on the quality and quantity of applicants received.

Urban Practice

Salary: Starting at £13.45

Contract Type: Permanent

Posted On: 07/10/2026

Closing Date: 06/11/2026