Medical Receptionist

NHS Scotland; Ayr; Hybrid; GBP 18,000 - 24,000; Part time

Benefits offered by this job

NHS Pension Scheme

Training and development opportunities

Job summary

Cathcart Street Practice in Ayr is seeking a friendly Medical Receptionist to join our busy GP Practice. The successful candidate will be the first point of contact for patients and will help ensure the smooth day-to-day running of the practice.

27 hours over 3 days with wage dependant on experience. Key duties include greeting patients, booking and updating appointments on the clinical system, handling enquiries, and supporting clinicians and colleagues while maintaining confidentiality and

Qualifications

• GP practice or healthcare experience desirable but not essential.
• Excellent telephone and note-taking skills.
• Strong organizational skills and attention to detail.
• Confident with computer systems; experience with clinical systems is advantageous.
• Proficient with Windows and Outlook.
• Ability to stay calm in a busy environment.
• Commitment to patient care and confidentiality.
• Reliable and flexible to cover annual leave and sickness.

Responsibilities

• Welcoming patients in person and responding to calls courteously and efficiently.
• Booking, amending and cancelling appointments using the clinical system.
• Managing patient queries and signposting appropriately.
• Handling correspondence, prescriptions and general administrative duties.
• Workflow optimisation via Docman system.
• Supporting clinicians and colleagues as part of a collaborative practice team.
• Adhering to confidentiality, GDPR and practice policies at all times.

Skills

Telephone skills

Note taking

Communication

Organisation

Attention to detail

Computer skills

Windows

Outlook

Calm under pressure

Patient confidentiality

Reliability & flexibility

Tools

Docman

Job description

The Cathcart Street Practice, 8 Cathcart Street, AYR, KA7 1BJ

Medical Receptionist
Hours: 27 hours over 3 days
Salary: Wage dependant on experience

Due to retirement we are seeking a friendly, organised and patient-focused Medical Receptionist to join our busy GP Practice. The successful candidate will be the first point of contact for patients and will play a vital role in ensuring the smooth day-to-day running of the practice.

Key Responsibilities

• Welcoming patients in person and responding to telephone calls courteously and efficiently
• Booking, amending and cancelling appointments using the clinical system
• Managing patient queries and signposting appropriately
• Handling correspondence, prescriptions and general administrative duties
• Workflow optimisation via Docman system
• Supporting clinicians and colleagues as part of a collaborative practice team
• Adhering to confidentiality, GDPR and practice policies at all times

About You

• Previous experience in a GP practice or healthcare setting is desirable but not essential
• Excellent telephone skills and accurate note taking and communication skills to ensure a smooth day-to-day handover
• Strong organisational skills and attention to detail
• Confident using computer systems (experience with clinical systems is advantageous)
• Confident using Windows and Outlook
• Ability to remain calm and professional in a busy environment
• Commitment to patient care and confidentiality
• Reliable and flexible to cover during periods of annual leave and sickness

What We Offer

• A supportive and friendly working environment
• Training and development opportunities
• NHS Pension Scheme
• Opportunity to be part of a dedicated primary care team

How to Apply

Applications are by CV with a covering letter to:

Lorna Robertson
Business Manager
Cathcart Street Practice
8 Cathcart Street
Ayr
KA7 1BJ
[e-mail]

Closing date: Friday 9th October 2026

Unfortunately, we are unable to reply to all applicants. If you have not heard from us within 3 weeks of the closing date, your application has been unsuccessful on this occasion.

🏦🏘 - Urban Practice