Management Administrator

NHS Scotland; City of Edinburgh; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Cycle to Work Scheme

Blue Light discount shopping card

SPPA pension scheme

Job summary

NHS Scotland is seeking a Management Administrator to join Urban Practice in Edinburgh. The role supports the Practice Manager in running the business, coordinating projects, and managing financial administration while maintaining excellent patient relations.

The role includes reception duties about 20% of the time, handling appointments and general enquiries, and using Trust IT systems. Training and ongoing support are provided.

Qualifications

• Experience in administrative roles is essential.
• Strong IT skills and familiarity with clinical systems.

Responsibilities

• Project management and financial administration to support Practice operations.
• Reception duties and handling patient enquiries to ensure smooth daily flow.
• Coordinate information governance, minute taking, and support GP partners.

Job description

26 Featherhall Avenue, Edinburgh EH12 7UN

Hours of work: 35 per week. 10.30am - 5.30pm, Monday to Friday

Interviews will be held on: Tuesday 20 October

Please note, only successful applicants will be contacted for interview after the closing date.

About us:

Come and work with us in a rewarding and secure job. An exciting opportunity has arisen to join our friendly and supportive team in the role of Management Administrator.

We have 10,600 patients and are a well established and respected teaching practice delivering high quality primary care services and achieving excellent results in relation to delivery of our contractual requirements and enhanced services. Our team includes 6 GP Partners, 5 Salaried GPs as well as GPSTs and medical students. In addition to our 17 strong reception/admin team we have 3 Practice Nurses and a team of 6 in the Treatment Room. We also have an ANP, Paramedics, Physio, Pharmacists, Link Worker and CAMHS Link Worker attached to our Practice.

Your role:

This is a key role within the Practice, requiring a high degree of initiative and the ability to work autonomously. The postholder will work both independently and in partnership with the Practice Manager to support the effective and efficient operation of the Practice as a business.

The role carries responsibility for managing a varied workload, taking ownership of designated tasks and leading a range of projects that support the strategic and operational management of the Practice. Key areas of responsibility include project management, practice administration, financial administration, patient education, information governance, and minute taking. Further details of the role and its responsibilities can be found in the job description.

Approximately 20% of your time will be spent working in reception. This will help you to maintain the knowledge and skills needed to effectively carry out your administrative responsibilities. The reception team rotate different tasks throughout the day to ensure variety within the role and to promote skills across different disciplines. Reception is often the first contact patients and visitors will have with the Practice and, therefore, reflects the whole culture of the Practice. First impressions are extremely important so it is imperative to be friendly and approachable at all times. This role is varied and will include dealing with appointments, processing prescription requests, responding to general enquiries and actioning requests for follow ups as per GPs and other members of the clinical team. This part of the role will be undertaken late afternoon.

This is a busy and varied role that requires a highly organised individual who can work independently, use initiative, communicate effectively, and manage competing priorities. Strong IT skills are essential, as the role involves extensive use of computer systems, including the Vision clinical system, Docman document management system, other healthcare-specific software applications, and Microsoft Office packages.

The postholder will be expected to exercise sound judgement and discretion, proactively identifying, anticipating, and resolving issues as they arise in the course of their duties. Previous experience in an administrative role is essential, while experience within a General Practice, NHS, or other healthcare setting, together with project management experience, would be advantageous. Comprehensive training and support will be provided across all aspects of the role.

Further information about the post and how to apply:

We offer a secure post in an interesting environment, the Cycle to Work Scheme, a Blue Light discount shopping card and membership of the SPPA pension scheme. For further information in the first instance please contact Wendy Gaffney, Practice Manager on 0131 334 5000.

Urban Practice

Reference:

Contract Type: Permanent

Posted On: 30/09/2026

Closing Date: 11/10/2026