Compassionate GP Receptionist & Admin Support

Yardley Wood Health Centre; Birmingham; On-site; GBP 15,000 - 19,000; Full time

Job summary

Baldwins Lane Surgery in Hall Green, Birmingham is seeking a Medical Receptionist to join a friendly team. You will be the first point of contact, handling front-of-house duties, appointments and patient queries while maintaining confidentiality.

The role requires you to be approachable, organised and a good communicator, with confidence using IT systems such as EMIS, Outlook and Microsoft Office. Previous GP practice experience is helpful, but a genuine patient-facing outlook matters most.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills and ability to prioritise and manage a varied workload.
• Confident IT user with EMIS, Outlook and MS Office.
• Ability to work independently, use initiative and take responsibility for completing tasks.
• A flexible and proactive approach, with willingness to support different areas of practice administration.
• Ability to work effectively as part of a team and support colleagues.

Responsibilities

• Provide an efficient, friendly and professional reception and administrative service to patients, clinicians and colleagues.
• Welcome patients and visitors in a friendly and professional manner; manage enquiries and appointment bookings.
• Handle patient queries with confidentiality.
• Signpost patients to appropriate services and colleagues.
• Open and close the surgery in accordance with practice procedures.
• Update patient records accurately and maintain data quality.
• Monitor and manage incoming emails and electronic correspondence.
• Support practice audits, projects and other administrative initiatives.

Skills

Excellent verbal and written comms

Organisational skills

IT proficiency

Independence and initiative

Flexible and proactive

Teamworking

Confidentiality & data protection

Calm under pressure

Reliability and punctuality

Willingness to learn systems

GP practice experience/EMIS knowledge

Customer service focus

Tools

EMIS

Outlook

Microsoft Office

Job description

Baldwins Lane Surgery in Hall Green, Birmingham is seeking a Medical Receptionist to join a friendly team. You will be the first point of contact, handling front-of-house duties, appointments and patient queries while maintaining confidentiality.

The role requires you to be approachable, organised and a good communicator, with confidence using IT systems such as EMIS, Outlook and Microsoft Office. Previous GP practice experience is helpful, but a genuine patient-facing outlook matters most.