Medical Receptionist

Yardley Wood Health Centre; Birmingham; On-site; GBP 15,000 - 19,000; Full time

Job summary

Baldwins Lane Surgery in Hall Green, Birmingham is seeking a Medical Receptionist to join a friendly team. You will be the first point of contact, handling front-of-house duties, appointments and patient queries while maintaining confidentiality.

The role requires you to be approachable, organised and a good communicator, with confidence using IT systems such as EMIS, Outlook and Microsoft Office. Previous GP practice experience is helpful, but a genuine patient-facing outlook matters most.

Qualifications

• Excellent verbal and written communication skills.
• Strong organisational skills and ability to prioritise and manage a varied workload.
• Confident IT user with EMIS, Outlook and MS Office.
• Ability to work independently, use initiative and take responsibility for completing tasks.
• A flexible and proactive approach, with willingness to support different areas of practice administration.
• Ability to work effectively as part of a team and support colleagues.

Responsibilities

• Provide an efficient, friendly and professional reception and administrative service to patients, clinicians and colleagues.
• Welcome patients and visitors in a friendly and professional manner; manage enquiries and appointment bookings.
• Handle patient queries with confidentiality.
• Signpost patients to appropriate services and colleagues.
• Open and close the surgery in accordance with practice procedures.
• Update patient records accurately and maintain data quality.
• Monitor and manage incoming emails and electronic correspondence.
• Support practice audits, projects and other administrative initiatives.

Skills

Excellent verbal and written comms

Organisational skills

IT proficiency

Independence and initiative

Flexible and proactive

Teamworking

Confidentiality & data protection

Calm under pressure

Reliability and punctuality

Willingness to learn systems

GP practice experience/EMIS knowledge

Customer service focus

Tools

EMIS

Outlook

Microsoft Office

Job description

Join our friendly and supportive team at Baldwins Lane Surgery as a Medical Receptionist and play a vital role in delivering excellent patient care.

As the first point of contact for our patients, you will make a real difference to their experience, helping them access the right care and support. The role is varied and fast-paced, combining front-of-house reception duties with telephone enquiries, appointment booking, managing patient queries and supporting the wider practice team.

We are looking for someone who is approachable, compassionate and organised, with excellent communication skills and a positive, can-do attitude. You will need to remain calm under pressure, handle sensitive and confidential information appropriately and be confident using IT systems such as EMIS, Outlook and Microsoft Office.

Previous experience in a GP practice or healthcare setting would be beneficial, but just as importantly, we want someone who genuinely enjoys helping people and takes pride in providing a great service.

In return, you'll join a welcoming team where your contribution matters, where no two days are the same and where you can develop your skills while making a genuine difference to our local community.

If you're a people person who enjoys working in a busy, rewarding environment, we'd love to hear from you!

Main duties of the job

The role involves supporting the day-to-day running of the surgery, including opening and closing the premises, ensuring the practice is ready for patients and maintaining a welcoming and organised environment.

You will undertake a range of general administrative duties, including managing emails, supporting QOF activity, updating records and assisting with practice tasks and projects.

Flexibility is essential, as you will be expected to support different areas of the practice when needed, respond to changing priorities and work collaboratively with colleagues to ensure the smooth running of the surgery.

This is a varied role requiring someone who is organised, proactive and willing to get involved wherever support is needed.

About us

Baldwins Lane Surgery is a small, friendly, patient focused GP practice based in Hall Green, Birmingham. We are proud to serve our local community and are committed to providing high-quality care while continually looking for ways to improve the services we offer.

We have a supportive and hardworking team who work closely together to ensure the smooth running of the practice and a positive experience for our patients. We value teamwork, flexibility and a willingness to help one another, recognising that every member of staff plays an important part in delivering an excellent service.

Working in general practice can be busy and varied, but it is also incredibly rewarding. We offer the opportunity to develop new skills, gain experience in a healthcare environment and be part of a team where your contribution genuinely makes a difference.

We are looking for people who share our values, take pride in their work and want to be part of a welcoming team that supports one another and our local community.

Job responsibilities

Job Description Medical Receptionist

Baldwins Lane Surgery, Hall Green, Birmingham

Job Purpose

To provide an efficient, friendly and professional reception and administrative service to patients, clinicians and colleagues, supporting the smooth day-to-day running of the practice.

The postholder will be a key member of the practice team, helping ensure patients receive a positive experience and that administrative processes are completed accurately and efficiently.

Main Responsibilities

Reception and Patient Services

• Welcome patients and visitors in a friendly and professional manner.

• Answer telephone calls, manage enquiries and assist patients with appointment bookings.

• Handle patient queries sensitively, maintaining confidentiality at all times.

• Signpost patients to appropriate services and colleagues.

• Maintain a clean, tidy and welcoming reception area.

Opening and Closing Responsibilities

• Open and close the surgery in accordance with practice procedures.

• Ensure the premises are ready for daily operations.

• Complete relevant opening and closing checks.

• Ensure security procedures are followed.

Administrative Duties

• Monitor and manage incoming emails and electronic correspondence.

• Undertake general administrative tasks to support the wider practice.

• Assist with QOF-related administration, including searches, recalls and monitoring outstanding activity.

• Update patient records accurately and maintain high standards of data quality.

• Assist with scanning, document management and workflow administration.

• Support practice audits, projects and other administrative initiatives as required.

Teamworking and Flexibility

• Provide support across different areas of the practice when required.

• Adapt to changing priorities and respond positively to operational demands.

• Work collaboratively with reception, administration and clinical colleagues.

• Undertake additional reasonable duties to support the effective running of the practice.

Accountability

The postholder will be accountable to the Practice Management Team and will work as part of the wider practice team.

Person Specification

Qualifications

• Applicants must demonstrate:
• 1. Excellent verbal and written communication skills, with a friendly and professional telephone manner.
• 2. Good organisational skills and the ability to prioritise and manage a varied workload.
• 3. Strong IT skills and confidence using computers, email and Microsoft Office applications.
• 4. Ability to work independently, use initiative and take responsibility for completing tasks.
• 5. A flexible and proactive approach, with willingness to support different areas of practice administration.
• 6. Ability to work effectively as part of a team and support colleagues.
• 7. A professional, compassionate and patient-focused approach.
• 8. Ability to remain calm, courteous and effective when working under pressure.
• 9. Understanding of the importance of confidentiality, information governance and data protection.
• 10. Reliability, punctuality and willingness to undertake opening and closing responsibilities.
• 11. Good attention to detail and accuracy when handling patient information and administrative tasks.
• 12. Willingness to learn new systems, processes and procedures.
• - Previous experience in a GP practice or healthcare setting.
• - Knowledge of EMIS or other clinical systems.
• - Experience of QOF administration, patient recalls or clinical searches.
• - Experience in a reception or administrative role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.