Medical receptionist

NHS Jobs; Histon; On-site; GBP 20,000 - 28,000; Full time

Job summary

East of England Community Health & Care NHS Trust is seeking an NHS reception assistant to greet patients and visitors, direct enquiries, and provide essential administrative support within a primary care setting. This role requires effective communication and liaison with the healthcare team and external agencies.

At Histon, the receptionist will manage appointment requests, handle repeat prescriptions, and maintain secure records while supporting opening/closing duties and attending meetings

Qualifications

• Greet patients and visitors in a courteous and helpful manner.
• Direct patients to appropriate service and ensure enquiries are dealt with quickly and efficiently.
• Provide general administrative assistance to the Practice Team.
• Facilitate communication between patients, primary care team and other healthcare agencies.

Responsibilities

• Process appointment requests via Accurx Triage and over the telephone.
• Handle repeat prescriptions requests according to Practice guidelines.
• Take messages and record requests for visits and telephone consultations.
• Maintain records, filing, data entry and scanning.
• Attend Practice meetings and relevant training courses.

Skills

Customer service

Communication skills

Telephone manner

Job description

Reception duties include the following: To meet and greet patients, visitors and members of the public in a courteous and helpful manner, whether in person or via the telephone. To direct patients to the appropriate service and ensure enquiries are dealt with quickly and efficiently. To offer general administrative assistance to the Practice Team. Facilitate communication between patients, members of the primary health care team and other associated healthcare agencies. Duties may vary under the direction of the Practice Manager and Reception Manager, depending on workload and staffing levels and may include the following: Processing appointment requests via Accurx Triage and over the telephone Operating a repeat prescriptions request system according to Practice guidelines. Taking messages and recording requests for visits and telephone consultations, ensuring callers are directed to the relevant professional. Handling and distributing both incoming and outgoing mail. Maintaining records and filing paperwork. Computer data entry, allocation and collation; processing and recording information. Registering and deducting patients. Data processing, photocopying, filing and scanning Attend Practice meetings when required. Attend relevant training courses, both in-house and externally to develop expertise. Assist in opening and locking-up when required and maintaining security of the Practice premises. Keeping the reception area free from obstructions.

East of England Community Health & Care NHS Trust

Cambridgeshire and Peterborough NHS Foundation Trust