Medical Receptionist (full time & part time)

Attenborough Surgery; England; On-site; GBP 19,000 - 23,000; Full time

Job summary

Attenborough Surgery is recruiting medical receptionists for full-time and part-time contracts across four sites. The role is predominantly telephone-based, with light administrative duties such as booking appointments and processing repeat prescriptions.

A minimum two-week training program is required on acceptance. GCSes in maths and English are required, with customer service and call centre experience desirable.

Qualifications

• GCSEs in maths and English are required.
• Call centre experience is essential.
• General practice reception experience is welcome but not required.

Responsibilities

• Handle telephone requests and enquiries, ensuring clarity per practice procedures.
• Greet patients and direct them to the appropriate service or clinician.
• Book appointments with the relevant healthcare professional.
• Process repeat prescription requests and home visit requests.
• Take and deliver messages and update patient records.
• Process non-NHS claim forms and private referral letters; collect fees for non-NHS work.
• Secure the premises and set the alarm at close of day; perform one-off tasks to keep the practice running.

Skills

Call centre experience

Customer service

General computer skills

Education

GCSEs in maths and English

Tools

EMIS Web

Job description

Attenborough Surgery, a five-partner GP practice with four sites, is recruiting medical receptionists on full-time and part-time contracts to meet rising call volumes and new registrations. Most of the work is telephone-based, around 95 per cent, with light admin linked to those calls, such as booking appointments and repeat prescriptions. Shifts run across all four sites with a minimum of three half days, and a full two-week training programme is required on acceptance. Call centre experience is essential; general practice reception and EMIS experience are welcome but not required.

What the job involves

• Handling telephone requests and enquiries, including testing message clarity in line with practice procedure
• Greeting patients and directing them to the right service or clinician
• Booking appointments with the appropriate healthcare professional
• Processing repeat prescription requests
• Processing home visit requests
• Taking and delivering messages
• Processing non-NHS claim forms and private referral letters
• Collecting fees for non-NHS work
• Updating patient computer records
• Passing on test and investigation results to patients
• Filing manuscript information, maintaining medical records and handling patient specimens
• Securing the premises and setting the alarm at close of day, plus one-off tasks to keep the practice running

What’s required

Qualifications

• GCSEs in maths and English

Experience

• Customer service experience
• Call centre experience

Skills & knowledge

• General computer skills

Other

• Commitment to a full two-week training programme on acceptance

Nice to have

• Background in general practice reception
• Experience with EMIS, including EMIS Web
• Ability to work set shifts and days, including a minimum of three half days
• Positive can-do attitude and good teamworking