Medical Receptionist

The Methodist Church in Britain; Bury St Edmunds; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Competitive pay

NHS Pension scheme enrolment

Continued professional development

Full training provided

Job summary

Tower Family Healthcare is seeking a Medical Receptionist to support patients by phone and in person, manage appointments, and handle inquiries across four sites in Bury. The role includes talking with patients, processing referrals and prescriptions, and maintaining accurate records using EMIS.

Shifts are Monday to Friday, 8:00am to 6:30pm, with full training provided. GCSEs including English are required; NHS experience and EMIS familiarity are desirable.

Qualifications

• GCSE level with five passes including English
• Experience in a GP reception/healthcare setting desirable
• Experience with EMIS or NHS systems desirable

Responsibilities

• Support patients by phone and in person, using care navigation to reach the best outcome
• Manage appointments and handle patient enquiries
• Handle messages and process prescriptions
• Manage referrals and liaise with healthcare professionals and external agencies
• Maintain accurate patient records and update patient information systems
• Use clinical systems such as EMIS
• Support clinicians and the wider practice team
• Carry out daily checklists and ad-hoc duties to keep the practice safe and running
• Maintain clinical rooms
• Carry out general admin such as filing, photocopying, scanning and typing

Skills

Verbal and written communication

Keyboard and computer skills

Organisational skills and attention to

Telephone skills

Dealing with people professionally

Confidentiality

Reliability and teamwork

Flexibility for week, evening and

Education

GCSEs including English

Tools

EMIS

NHS experience

MS Office

Job description

A Medical Receptionist post at Tower Family Healthcare, a GP practice across four sites around Bury: the town centre, Greenmount, Tottington and Radcliffe. Most of the work is taking patient calls and face-to-face queries at reception, directing people to the right care, alongside appointments, referrals and admin. Shifts run Monday to Friday, 8:00am to 6:30pm, may cover any part of those hours across the sites, and full training is provided. Five GCSEs including English are required; EMIS and NHS experience are desirable only.

What the job involves

• Support patients by phone and in person, using care navigation to reach the best outcome
• Manage appointments and handle patient enquiries
• Handle messages and process prescriptions
• Manage referrals and liaise with healthcare professionals and external agencies
• Maintain accurate patient records and update patient information systems
• Use clinical systems such as EMIS
• Support clinicians (doctors and nurses), the leadership team and the wider practice team
• Carry out daily checklists and ad-hoc duties to keep the practice safe and running
• Maintain clinical rooms
• Carry out general admin such as filing, photocopying, scanning and typing

Qualifications

• Educated to GCSE level, with five passes at grades A-C including English

Experience

• Working in an office environment or with people
• Dealing with people face to face and over the telephone
• Using Microsoft Office software
• Team working

Skills & knowledge

• Verbal and written communication skills
• Keyboard and computer skills
• Organisational skills and attention to detail
• Telephone skills and a pleasant, articulate manner
• Dealing with people professionally, courteously and in a friendly manner
• Strict understanding of, and adherence to, confidentiality

Other

• Reliability and commitment to teamwork
• Flexibility for week, evening and weekend working across sites
• Working in a pressurised environment while keeping a high standard of care
• Prioritising own workloadli>
• Willingness to undertake further training

Nice to have

• ECDL
• RSA Typing
• Experience of working within the NHS
• Experience of the EMIS clinical system
• Knowledge of the NHS and GP practice
• Full UK driving licence
• Working without direct supervision and setting own priorities
• Using own initiative and common sense

What’s offered

• Competitive rate of pay
• Recognised continuous NHS service
• NHS Pension scheme enrolment
• Continued professional development
• Full training provided