Medical Receptionist

Bidvane; Great Dunmow; Remote; GBP 21,000 - 27,000; Full time

Benefits offered by this job

NHS Pension Scheme

5 weeks annual leave + bank holidays (

Job summary

John Tasker House & Felsted Surgeries in Dunmow is seeking a medical receptionist for the front-of-house team. The role focuses on greeting patients in person and by phone, supporting GPs with care navigation, and booking/cancelling appointments at the main surgery and branch.

Flexible hours including evenings and Saturdays are offered, with training provided for clinical systems and tasks. The position suits someone with a friendly, calm manner who can thrive in a busy healthcare setting and

Qualifications

• Good level of spoken and written English.
• Experience of working with the public in a patient-facing role.
• Ability to work in a fast-paced environment and stay calm under pressure.

Responsibilities

• Greet patients at reception in person and by phone.
• Support GPs with care navigation.
• Book and cancel appointments, including online rota.
• Answer telephones and learn/use the clinical system.
• Carry out clinical correspondence after training.
• Perform other administrative/reception duties.
• Treat patients with dignity, respect and professionalism.

Skills

Good English (spoken & written)

Friendly, people-focused

Politeness & compassion

Tools

Clinical system

IT skills

Job description

A medical reception post in the front-of-house team at John Tasker House & Felsted Surgeries, which runs a main surgery in Dunmow and a branch in Felsted. The work centres on greeting patients in person and by phone, supporting GPs with care navigation, and booking and cancelling appointments. Full-time, part-time or compressed hours are offered, with some extended-access evenings and Saturdays, and clinical correspondence work follows training. GP practice experience is not required, but a people-focused manner and a calm approach under pressure decide fit.

What the job involves

• Greet patients at reception in person and on the telephone
• Support GPs with care navigation
• Book and cancel appointments, including through the online rota
• Answer telephones
• Learn and use the clinical system
• Carry out clinical correspondence (workflow) work after training
• Carry out other administrative and reception duties
• Treat patients with dignity, respect and professionalism

Qualifications

• Good level of spoken and written English

Experience

• Experience of working with the public, in a patient-facing or public-facing role
• Ability to work in a fast-paced environment and stay calm in challenging circumstances

Skills & knowledge

• Friendly, people-focused manner
• Politeness, care and compassion

Nice to have

• Good IT skills
• Experience within a GP practice or other healthcare setting
• Some administration or reception experience

What’s offered

• NHS Pension Scheme
• Minimum of 5 weeks annual leave plus bank holidays, pro rata for part-time staff
• Regular social events
• Training provided, including on the clinical system and clinical correspondence
• Several other employee benefits