Medical Receptionist/Administrator

The Methodist Church in Britain; Stoke-on-Trent; On-site; GBP 12,000 - 18,000; Part time

Job summary

Cambridge House Surgery is seeking a part-time medical receptionist and administrator to join its small team. You will handle front-desk patient contact, manage appointments, process enquiries and prescriptions, and maintain patient records and correspondence.

The role requires excellent communication and patient service skills, with flexibility to cover early starts and late finishes. Training is available for the right candidate, and prior GP experience is a plus.

Qualifications

• Experience working with patients or the public.
• Experience in a GP practice, or readiness to be trained.
• Training available for the right person.
• Nice to have EMIS Web and Docman knowledge.

Responsibilities

• Greet patients and visitors, and communicate professionally with patients, relatives and carers.
• Run the surgery appointment system so patients are directed to the right professional.
• Process general enquiries in person, by telephone and by email, accurately.
• Action practice tasks and workflow comments daily.
• Register permanent and temporary patients.
• Liaise with hospital departments and consultants' secretaries.
• Action repeat prescription requests so they are ready for collection.
• Provide test results as requested and advised by the GP.
• Update patient details so records are correct and accurate.
• Scan clinical and administrative correspondence into patient records and file it promptly.
• Raise service requests with the wider healthcare team.
• Maintain stationery supplies in consulting rooms and reception, and undertake other duties asked by the partners or practice manager.

Skills

Communication

Customer service

Patient contact

GP experience

Job description

Cambridge House Surgery, a single-handed GP practice, is recruiting a part-time medical receptionist and administrator to join its small team. The post covers front-desk patient contact, running the appointment system, handling enquiries and prescriptions, and managing records and correspondence. Shifts include early 7.45am starts and some 6.30pm finishes, and extra hours are needed to cover colleagues on leave and sick. Prior GP experience and EMIS Web or Docman knowledge are preferred, but training is available for the right person.

What the job involves

• Greet patients and visitors, and communicate professionally with patients, relatives and carers
• Run the surgery appointment system so patients are directed to the right professional
• Process general enquiries in person, by telephone and by email, accurately
• Action practice tasks and workflow comments daily
• Register permanent and temporary patients
• Liaise with hospital departments and consultants' secretaries
• Action repeat prescription requests so they are ready for collection
• Provide test results as requested and advised by the GP
• Update patient details so records are correct and accurate
• Scan clinical and administrative correspondence into patient records and file it promptly
• Raise service requests with the wider healthcare team
• Maintain stationery supplies in consulting rooms and reception, and undertake other duties asked by the partners or practice manager

What’s required

Experience

• Experience working with patients or the public
• Experience in a GP practice, or readiness to be trained

Skills & knowledge

• Excellent communication skills
• Excellent customer service skills

Other

• Flexible approach to working hours, including early and late shifts, to cover absence

Nice to have

• Previous GP practice experience
• Knowledge of EMIS Web and Docman