Medical Receptionist

The Methodist Church in Britain; City Of London; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Training and mentoring from a training

Job summary

Hampstead Group Practice in London is seeking medical receptionists for front-line roles. You will answer calls and emails, triage patients to clinics, handle prescription requests and support clinicians with admin in a busy NHS training practice.

Shifts run 8am to 6.30pm, Monday to Friday, with part-time options. Computer literacy and the ability to work under pressure are essential; NHS and EMIS Web experience are welcome but not required.

Qualifications

• Computer literacy in Microsoft Office and email.
• Excellent interpersonal, written and verbal communication.
• Friendly, efficient handling of telephone enquiries.
• Prioritising and managing a varied workload.
• Working under pressure.
• Good literacy and numeracy.

Responsibilities

• Act as first point of contact for patients registered with the practice.
• Answer phone calls and email queries from patients and external organisations.
• Triage calls, booking patients into clinics or signposting them to other services.
• Handle prescription requests, liaise with pharmacies and support the clinical team with admin.
• Print and prepare repeat prescriptions for doctor signature and issue prescriptions, letters and forms for collection.
• Receive and direct patients, including travel clinic and private medical attendees, and answer the results line.
• Process new registrations, match records and scan results and correspondence into patient records.
• Monitor and assist with two-week-wait referrals via the e-Referral system.
• Act as chaperone when a doctor or nurse requests it.
• Support child immunisation and cervical screening target work when required.
• Collect payments for chargeable items and book transport for patients.
• Open and close the surgery and phone lines, and check premises security and tidiness.

Skills

Computer literacy

Interpersonal skills

Telephone handling

Workload prioritisation

Pressure management

Literacy and numeracy

Tools

EMIS Web

Job description

The Patient Services Team at Hampstead Group Practice, a training practice of about 18,000 patients, is hiring medical receptionists. The work is front-line: answering calls and emails, triaging patients to clinics or other services, handling prescription requests and supporting clinicians with admin. Posts are full or part-time, with shifts from 8am to 6.30pm, Monday to Friday. Computer literacy and the ability to work under pressure are essential; NHS and EMIS Web experience are welcome but not required.

What the job involves

• Act as first point of contact for patients registered with the practice
• Answer phone calls and email queries from patients and external organisations
• Triage calls, booking patients into clinics or signposting them to other services
• Handle prescription requests, liaise with pharmacies and support the clinical team with admin
• Print and prepare repeat prescriptions for doctor signature and issue prescriptions, letters and forms for collection
• Receive and direct patients, including travel clinic and private medical attendees, and answer the results line
• Process new registrations, match records and scan results and correspondence into patient records
• Monitor and assist with two-week-wait referrals via the e-Referral system
• Act as chaperone when a doctor or nurse requests it
• Support child immunisation and cervical screening target work when required
• Collect payments for chargeable items and book transport for patients
• Open and close the surgery and phone lines, and check premises security and tidiness

Skills & knowledge

• Computer literacy in Microsoft Office and email
• Excellent interpersonal, written and verbal communication
• Friendly, efficient handling of telephone enquiries
• Prioritising and managing a varied workload
• Working under pressure
• Good literacy and numeracy

Other

• Understanding written and oral instructions
• Problem solving and working autonomously on own initiative
• Discretion and maintaining confidentiality
• Understanding of patient confidentiality and Data Protection legislation
• Awareness of how disability affects a person's life
• Flexibility

Nice to have

• Experience of working in a GP practice
• EMIS Web clinical system experience
• Knowledge of medical terminology
• Previous NHS experience

What’s offered

• Training and mentoring from a training practice