Medical Receptionist & Care Navigator

The Apples Medical Centre; Sherborne; On-site; GBP 21,000 - 27,000; Full time

Job summary

The Apples Medical Centre is seeking a proactive Medical Receptionist to support the GP practice’s day-to-day operations. You will handle front-desk duties, answer calls, book appointments, and triage patient enquiries to direct them to the appropriate clinician or service with care and professionalism.

You will maintain patient records, ensure confidentiality, and stay informed about available services and referral pathways to navigate patients efficiently through the care system.

Qualifications

• Experience working in an office environment preferred.
• Able to triage patient enquiries and direct appropriately.
• Maintain patient confidentiality at all times.

Responsibilities

• Welcome patients and visitors in person and by phone.
• Answer calls, manage appointments, and respond to queries.
• Maintain and update patient records using clinical systems.
• Triage and signpost patients to the right clinician or service.
• Escalate concerns or red-flag symptoms to the duty clinician.
• Support appointment management to prioritise urgent care and routine access.
• Keep up-to-date knowledge of services and referral pathways.

Skills

Organisational skills

Communication skills

Customer service

Attention to detail

Tools

SystmOne

Job description

The Apples Medical Centre is seeking a proactive Medical Receptionist to support the GP practice’s day-to-day operations. You will handle front-desk duties, answer calls, book appointments, and triage patient enquiries to direct them to the appropriate clinician or service with care and professionalism.

You will maintain patient records, ensure confidentiality, and stay informed about available services and referral pathways to navigate patients efficiently through the care system.