Care Navigator & GP Receptionist — Flexible 15h

University Medical Centre; Canterbury; On-site; GBP 12,000 - 18,000; Part time

Job summary

The University Medical Centre in Canterbury invites applications for a Receptionist/Care Navigator who will be the first point of contact for patients and visitors, providing a friendly, efficient welcome in person or by telephone.

You will handle appointment requests, triage workflows, process E-consultations, manage repeat prescriptions, perform data entry, and maintain tidy reception areas while supporting the clinical team and ensuring smooth patient access.

Qualifications

• Excellent communication with patients and visitors.
• Ability to manage appointment bookings and triage.
• Proactive and courteous interaction with clinical staff.

Responsibilities

• Welcome patients and visitors and direct them to the appropriate service.
• Process appointment requests and signpost callers to the right clinician.
• Handle E-consultations and ensure the correct clinician is assigned.

Skills

Communication skills

Organisational skills

Teamwork

Job description

The University Medical Centre in Canterbury invites applications for a Receptionist/Care Navigator who will be the first point of contact for patients and visitors, providing a friendly, efficient welcome in person or by telephone.

You will handle appointment requests, triage workflows, process E-consultations, manage repeat prescriptions, perform data entry, and maintain tidy reception areas while supporting the clinical team and ensuring smooth patient access.