Medical Receptionist / Care Co-Ordinator / Administrator

NHS; Metropolitan Borough of Solihull; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice in Solihull is seeking a Receptionist/Care Coordinator to be the first point of contact for patients and visitors. Responsibilities include scheduling appointments, managing communications, and maintaining patient records. Candidates should have at least 1 year of reception and administrative experience, alongside a GCSE in English and Maths. The role offers 14 hours per week, Monday to Friday, with benefits including a company pension and free flu jabs.

Benefits

Company pension

Free flu jabs

On-site parking

Sick pay

Qualifications

• Minimum 1 year of reception experience and administrative experience.
• GCSE or equivalent in English and Maths (grade A-C required).
• Driving license required.

Responsibilities

• Welcome patients and direct them to relevant clinicians.
• Schedule appointments using EMIS Web.
• Answer and make calls on behalf of clinicians.

Skills

Reception experience

Administrative experience

Communication skills

Confidentiality

Education

GCSE or equivalent (required), grade A-C in English and Maths

Tools

EMIS Web clinical system

Job description

Overview

The Receptionist, Care Coordinator is the first point of contact with patients and visitors and must receive and assist them in a friendly, efficient and professional manner.

To carry out a variety of administrative tasks for the efficient running of the Practice.

Hours

14 hours per week – Monday to Friday between 8:00 and 18:30.

Responsibilities

• Welcoming patients at the reception desk and directing them to the relevant clinician.
• Scheduling appointments on behalf of clinicians using EMIS Web.
• Answering and making calls on behalf of clinicians and dealing with queries.
• Handling requests for repeat prescriptions and opening/processing all incoming mail.
• Managing incoming emails and new patient registrations, updating patient details on EMIS Web.
• Retrieving and filing paper notes, scanning all incoming practice post, referral documents, insurance records and other documents.
• Referring relevant documents to GPs, nurses and colleagues for action.
• Summarising paper records of patients registering at the surgery within practice policy and managing summary care records.
• Running relevant reports for patients with long‑term conditions and recalling patients by letter or phone as appropriate.
• Recalling patients for outstanding cervical smears and ensuring patient QOF elements are met.
• Covering for holidays and sickness as required; assisting with vaccination clinics during busy periods.
• Ensuring building security, opening and locking the building.
• Maintaining confidentiality of all patient information in accordance with GDPR, Caldicott, the Patient Identifiable Information Act 1997 and the Data Protection Act 2018.
• Supporting health and safety, equality and diversity, quality, communication and implementation of services as per Practice policy.

Qualifications & Experience

• GCSE or equivalent (required); grade A‑C in English and Maths.
• At least 1 year of reception experience and 1 year of administrative experience.
• Experience using EMIS Web clinical system (desirable).
• Driving licence (required).
• Available to work at least 14 hours per week during core hours – Mon‑Fri 8:00‑18:30.
• Applicants must be able to work 13.5 hours per week between Mon‑Fri 08:00‑18:30 (application question).

Benefits

• Company pension.
• Free flu jabs.
• On‑site parking.
• Sick pay.

Location

Solihull B92 0AH – in person.

Employer

Hampton Surgery – Fentham Hall, Marsh Lane, Hampton in Arden, Solihull, B92 0AH.

Website

https://www.hamptonsurgery.co.uk/