Medical Receptionist Apprentice – Front Desk & Records

Colchester Institute Corporation; Colchester; On-site; GBP 14,000 - 17,000; Full time

Job summary

Mayflower Medical Centre in Harwich is offering an Apprentice Medical Receptionist role within their admin team. You will handle calls, greet patients, and support front-desk operations while learning on the job and with Colchester Institute.

The role emphasises patient care, accurate medical record entries, and use of digital platforms. Training includes customer service skills and a Level 2 apprenticeship, starting 26 October 2026.

Qualifications

• GCSE maths and English (grade 9-2/A*-E).
• Willingness to learn and complete Customer Service Practitioner Level 2.
• Clear communication and basic IT literacy.

Responsibilities

• Greet patients with kindness and understanding.
• Answer incoming calls swiftly.
• Guide patients face to face at the front desk.
• Use EMIS and askmyGP systems for records.
• Ensure accurate entries in patient records.
• Communicate well with colleagues and maintain a tidy area.
• Attend practice meetings as required.

Skills

Customer care

Analytical skills

Logical thinking

Initiative

Non judgemental

Physical fitness

Education

GCSE maths and English

Tools

EMIS

askmyGP

Job description

Mayflower Medical Centre in Harwich is offering an Apprentice Medical Receptionist role within their admin team. You will handle calls, greet patients, and support front-desk operations while learning on the job and with Colchester Institute.

The role emphasises patient care, accurate medical record entries, and use of digital platforms. Training includes customer service skills and a Level 2 apprenticeship, starting 26 October 2026.