Medical Receptionist Apprentice

Training Provider; Sherborne; On-site; GBP 11,000 - 14,000; Full time

Job summary

YEOVIL COLLEGE in Sherborne is seeking a friendly medical receptionist to be the first point of contact for patients at the surgery. You will handle telephone and email inquiries, perform a range of administrative duties, and support the smooth running of the practice with a professional, customer-focused approach.

The role emphasizes excellent patient care, accuracy in appointment scheduling, and effective liaison with external health care professionals.

Qualifications

• Basic administration and data entry skills.
• Clear communication via face-to-face and phone.
• Ability to handle enquiries and direct to appropriate staff.
• Friendly and professional patient-facing attitude.

Responsibilities

• Answering the telephone and triaging calls.
• Greeting patients at the surgery.
• Scheduling appointments and updating records.
• Liaising with healthcare professionals as needed.

Skills

Telephone etiquette

Customer service

Administrative support

Greeting patients

Job description

Job Category: Business and administration

Training Provider: YEOVIL COLLEGE

Salary: National Minimum Wage for Apprentices — £12,480 a year

Address: THE APPLES MEDICAL CENTRE, EAST MILL LANE, SHERBORNE, DORSET, DT9 3DG

Join our medical reception team as the first point of contact for patients, providing a friendly and professional service both face to face and via telephone/email. You will support the smooth running of the practice by carrying out a range of administrative duties, managing enquiries, and ensuring excellent customer care at all times.

• Answering the telephone
• Greeting patients who come to the surgery
• Occasionally phoning patients to offer an appointment/change appointment/booking for seasonal health champaigns
• Liaising with outside health care professionals